Can you cancel sales navigator subscription?

Sales Navigator from LinkedIn is a popular sales intelligence tool used by sales and marketing professionals to identify, connect with, and nurture leads. It provides access to advanced search filters, lead recommendations, conversation starters, and other features to help find and build relationships with prospects.

Sales Navigator requires a paid subscription, with prices starting at around $80 per month for an individual license. While it can be an invaluable tool for sales teams, there may be times when you need to cancel your Sales Navigator subscription.

Reasons to cancel Sales Navigator

There are several reasons you may want to cancel your Sales Navigator subscription:

• Your sales team is no longer finding it useful or actively using it
• You are cutting costs or reducing software expenses
• You are unhappy with Sales Navigator’s features or functionality
• You are consolidating sales tools and already have an alternative in place
• You no longer need advanced sales intelligence or prospecting capabilities
• You are changing CRM systems and Sales Navigator no longer integrates well
• You are switching to a different LinkedIn sales tool like Recruiter or Talent Solutions

If Sales Navigator is no longer providing enough value to justify the monthly or annual cost, canceling can help reduce unnecessary software spending. However, you’ll lose access to all of Sales Navigator’s sales enablement capabilities after cancellation.

How to cancel Sales Navigator subscription

The process to cancel your Sales Navigator subscription depends on how you originally signed up:

Cancel monthly subscription

To cancel a monthly Sales Navigator subscription:

1. Go to your LinkedIn account settings
2. Under “Subscriptions”, click “Manage” next to your Sales Navigator subscription
3. On the Sales Navigator management page, click “Cancel subscription”
4. On the cancellation confirmation page, select “Confirm cancellation”

Your monthly subscription will be canceled immediately and your access to Sales Navigator will stop at the end of the current billing period. You will not receive a refund for any unused days remaining in the billing cycle.

Cancel annual subscription

To cancel an annual Sales Navigator subscription before it renews:

1. Go to your LinkedIn account settings
2. Under “Subscriptions”, click “Manage” next to your Sales Navigator subscription
3. On the Sales Navigator management page, click “Cancel renewal”
4. On the confirmation page, select “Confirm cancellation”

Your annual subscription will not renew at the end of your current 12 month term. You will continue to have access to Sales Navigator until the end of your current billing period.

Request a refund

LinkedIn does not typically offer refunds for unused time remaining on Sales Navigator subscriptions. However, you can contact their customer support team to request a refund or account credit on a case-by-case basis:

• Chat with customer support in Sales Navigator and request a refund
• Submit a refund request using LinkedIn’s help form
• Call customer support at 1-866-557-1846 (US) or your local number

Be prepared to explain why you are unsatisfied with the service and had to cancel early. If you just started using Sales Navigator, you may have a better chance of getting approved for a partial refund. There is no guarantee LinkedIn will issue a refund, but it’s worth asking about if you canceled for a valid reason.

What happens when you cancel Sales Navigator

Here’s what to expect after canceling your Sales Navigator subscription:

• You immediately lose access to all Sales Navigator features and data
• You can no longer see advanced profile filters, lead recommendations, conversation starters, or team linkage insights
• Any saved leads, lists, searches, notes, and integration with CRM systems are removed
• Your basic LinkedIn account remains active but reverts to the free experience
• You can renew Sales Navigator in the future, but your previous data does not carry over
• Cancellation only applies to your individual license; your team or company may still have active subscriptions
• You’ll continue receiving normal LinkedIn communications and notifications

So if you think you may want to reactivate Sales Navigator down the road, be sure to export any important prospect details or lists before your subscription ends.

Alternatives to Sales Navigator

If you’re looking to replace Sales Navigator, here are a few alternative sales intelligence tools to consider:

LinkedIn Recruiter

LinkedIn’s Recruiter product focuses specifically on sourcing, engaging, and recruiting top talent. It provides similar company and contact search features to Sales Navigator.

ZoomInfo

ZoomInfo offers in-depth business intelligence and lead contact information to identify and connect with prospects. It integrates with CRMs and sales engagement platforms.

DiscoverOrg

DiscoverOrg is a leading sales and marketing intelligence provider. It compiles detailed prospect data to empower outbound sales efforts.

Apollo.io

Apollo makes finding and engaging prospects easy with AI-powered sales acceleration software. It focuses on account insights and email outreach.

Lusha

Lusha is a Chrome extension that helps you find email addresses and sales intelligence as you browse LinkedIn. It works directly within LinkedIn.

Seamless.ai

Seamless.ai provides an AI sales assistant to help you find prospects, automate outreach, and increase pipeline. It works across LinkedIn, email, and more.

Do some research to find the right alternative that offers the sales intelligence capabilities you need at an affordable price point after canceling Sales Navigator.

Conclusion

Sales Navigator can be a game-changing sales tool, but is also a significant investment. If your sales team is no longer getting value from the subscription, canceling Sales Navigator is straightforward by managing your subscription settings in LinkedIn.

Just keep in mind you’ll immediately lose access to all Sales Navigator data and integrations. Be sure to export any important information before your subscription ends. And if you’re looking for a replacement, tools like ZoomInfo, Apollo.io, and Seamless.ai offer comparable sales intelligence features.

With the right alternative sales tool in place, you can continue powering effective sales prospecting and outreach after canceling your Sales Navigator subscription.