Getting a refund on LinkedIn is possible in certain situations, but not guaranteed. LinkedIn has a clear refund policy that outlines the requirements for refund eligibility. Generally, refunds are only offered for unused time remaining on paid subscriptions. LinkedIn does not typically offer refunds simply because a user is unsatisfied with the service. However, refund requests may be considered on a case-by-case basis by customer support. The key factors are timing of the request and usage of the paid services.
What types of purchases are refundable on LinkedIn?
The main LinkedIn paid services that are potentially eligible for refunds include:
- Premium subscriptions – LinkedIn Premium (basic and premium), Sales Navigator Professional, Recruiter Lite, Business Plus.
- Job postings – Premium, standard, and entry-level job posts.
- Learning courses – LinkedIn Learning courses or Learning subscriptions.
- Ad campaigns – Sponsored content, sponsored InMail, video ads.
In general, any unused portion of these paid products or services may be refunded upon request, subject to LinkedIn’s refund policies. Things like one-time payments or application fees are typically non-refundable.
What is LinkedIn’s refund policy?
LinkedIn’s official refund policy is outlined in their User Agreement and includes the following key points:
- Unused time remaining on subscription products will be refunded when cancelling or downgrading a subscription.
- Refunds are prorated based on the amount of time left. For example, cancelling halfway through a 1 year subscription may qualify for a 50% refund.
- Refunds only apply to the original buyer – those who did not purchase directly from LinkedIn are not eligible.
- Refunds are generally not provided simply because a user is unsatisfied with the service.
- LinkedIn does not normally offer refunds for one-time fees, setup costs, or Application Directory fees.
- Advertising and job post purchase refunds offered on prepaid balances only. Pay-as-you-go balances are non-refundable.
In essence, refund eligibility depends primarily on the timing of the request and the extent to which the services have already been used. Requests made quickly after purchase or cancellation are most likely to qualify.
How do I request a refund from LinkedIn?
To request a refund from LinkedIn:
- Go to your LinkedIn account settings.
- Under the Payments section, click ‘Purchase History’.
- Find the relevant product or service purchase you want refunded.
- Click ‘Request Refund’ and fill out the refund request form.
- Provide details on why you are requesting the refund.
- Make sure to submit the request within LinkedIn’s eligibility window (typically 48 hours to 30 days after purchase).
You can also submit refund requests directly to LinkedIn Customer Service by email or phone. Be sure to include your LinkedIn ID, details of the purchase, and your reasoning for the refund request.
What kind of proof or documentation is required?
LinkedIn requires proof of purchase for any refund request over $99. This generally means providing the order number, receipt, or invoice for the product or service. Having the original payment details on hand helps facilitate the refund process.
For subscription refunds under $99, LinkedIn is typically able to look up the purchase in their system directly using your account information, negating the need for documentation. But providing invoices or receipts can still help strengthen your request.
At minimum, you need to provide your LinkedIn ID and information on which product purchase you want refunded when submitting the request. Details on timing of purchase and usage also help LinkedIn verify eligibility.
When is the best time to request a LinkedIn refund?
The ideal window for refund requests is generally:
- Within 48 hours of purchase – Buyer’s remorse provision allows refunds on most unused purchases in this timeframe.
- Up to 30 days after purchase – Still reasonably likely to qualify if subscription is promptly cancelled.
- At time of cancelling paid services – Unused time remaining is automatically eligible for refund.
The sooner you submit the refund request after the purchase was made, or after deciding to cancel services, the higher chance it will be approved. Stretching beyond 30 days reduces the likelihood or refund amount.
Many of LinkedIn’s paid customer support representatives can process refunds directly. So contacting them promptly can help get it resolved faster.
What are the reasons LinkedIn may deny a refund?
LinkedIn is likely to deny refund requests in situations like:
- It has been over 30 days since the purchase was made.
- The paid services have already been used extensively.
- It is for a non-refundable one-time purchase like job post fees.
- The request is made by someone other than the original buyer.
- Refunds were already provided on the purchase.
- No proof of purchase or invoice details are provided.
- The user simply wants the refund due to unsatisfaction.
Essentially, LinkedIn will reject refunds when it falls outside their official policy, lacks proof documents, or appears to be an abuse of the refund provision. But they do still consider exceptions on a case-by-case basis if you provide a compelling reason.
Are there any tricks to get a refund from LinkedIn?
There are no special tricks or loopholes for getting LinkedIn refunds approved outside of their stated policies. Some tips that may help boost success:
- Act quickly – Request refund within 48 hours of purchase.
- Provide documentation – Invoice, receipts, order details.
- Be specific – Outline clear reasons for the request.
- Contact support – Explain situation to customer rep.
- Downgrade – Cancel paid subscription and request prorated unused amount.
- Emphasize lack of use – If services were not utilized.
But ultimately, refund eligibility depends on adhering to LinkedIn’s policies. If the purchase timing or type is ineligible based on guidelines, a refund is very unlikely.
Are there alternatives to getting a refund from LinkedIn?
If you are unsatisfied with LinkedIn but fall outside the window for a direct refund, some possible alternatives include:
- Downgrading – Switch to a less expensive subscription plan.
- Cancel auto-renew – Prevent future billing for unused services.
- Use credits – Apply any unused ad credits toward future campaigns.
- Negotiate extension – Request limited free trial period to evaluate premium features.
- Provide feedback – Constructive criticism may lead to service improvements.
- Request courtesy credit – LinkedIn may provide some account credit as a goodwill gesture.
While not guaranteed, these options are worth pursuing if you want to avoid LinkedIn charges without directly getting refunded. Adjusting your use of the platform or services can enable you to maximize the value from amounts already paid.
Key Takeaways
- Refunds are only offered for unused time remaining on paid LinkedIn products and services.
- Request refunds within 48 hours or 30 days of purchase for best results.
- Provide order documentation, receipts and clear reasons when submitting requests.
- Cancelling an unused subscription triggers an automatic prorated refund.
- Alternatives like downgrading or credits may work if outside refund policy window.
Conclusion
Getting a refund for LinkedIn purchases is dependent on adhering to the official refund policy timeframes and usage restrictions. While not guaranteed, refunds are reasonably attainable for unused paid services if you act quickly after purchase or cancellation. Providing thorough details and documentation helps justify your request. Even if direct refunds are unavailable, alternatives like downgrading or negotiating extensions can enable you to gain some value from the platform. With the proper approach and timing, getting at least some level of reimbursement is typically viable for most LinkedIn paid offerings.