Chatting with LinkedIn support can be useful for getting quick help with any issues you may have on the platform. Here are some tips for chatting with LinkedIn support.
Finding the Chat Option
The LinkedIn Help Center is where you can find the chat feature to communicate directly with a LinkedIn support representative. Here’s how to get to the chat:
- Go to the LinkedIn Help Center homepage by clicking “Help” in the top right of your LinkedIn homepage.
- Scroll to the bottom of the Help Center homepage and click “Contact us” under the “Still need help?” section.
- On the Contact Us page, click the “Chat with us” button on the right side of the screen.
This will open a chat window where you can start communicating directly with a LinkedIn support rep. The chat feature is available Monday to Friday from 8am – 8pm in your local time zone.
What to Have Ready
Before reaching out to LinkedIn support via chat, it’s a good idea to have the following information ready:
- Your LinkedIn username and password – This allows the rep to access your account if needed to troubleshoot.
- A description of your issue – Let the rep know what’s going on and any troubleshooting you’ve tried.
- Screenshots – If applicable, screenshots can help demonstrate what you’re seeing.
Having these details handy makes it easier for the LinkedIn rep to quickly understand and resolve your issue.
Chat Etiquette
To make the chat experience smooth for both you and the LinkedIn rep, keep these chat etiquette tips in mind:
- Be patient – The rep may be assisting other members at the same time.
- Keep responses concise – Avoid lengthy messages to make the chat easier to follow.
- Be respectful – The reps are there to help, so politeness goes a long way.
- Stay on topic – Stick to your specific issue so the rep can focus on resolving it.
Following basic etiquette helps ensure a quick and effective chat experience.
Common Chat Topics
You can chat with LinkedIn support about many different topics. Here are some of the most common concerns members chat about:
Account and Settings
- Login and password issues
- Profile editing problems
- Customizing your LinkedIn settings
- Deactivating or deleting your account
Connections and Networking
- Sending connection requests
- Managing your connections and contacts
- Questions about LinkedIn groups
- Issues with LinkedIn messaging
Jobs and Applications
- Applying for jobs through LinkedIn
- Issues with LinkedIn Learning courses
- Questions about LinkedIn Skills assessments
- Concerns about job recommendations
Reps can provide personalized guidance on these common LinkedIn topics and more.
Solutions Offered
There are a variety of solutions LinkedIn support reps may provide over chat, depending on the issue. Here are some examples:
- Troubleshooting tips – Step-by-step guides to resolve technical issues.
- Account assistance – Help with login, settings, or profile issues.
- Rectifying errors – Fixing problems like inaccurate job recommendations.
- Answering questions – Providing guidance on how LinkedIn features work.
- Providing clarification – Explaining LinkedIn policies related to accounts, advertising, jobs, etc.
Support reps will aim to solve your issue during the chat session. If more troubleshooting is needed after your chat, they can continue assisting you via email.
Following Up After the Chat
If the rep was unable to fully resolve your issue in the chat session, they may send a follow-up email with additional information or steps to take. Make sure to monitor your email inbox for these chat follow-ups from the LinkedIn support team.
The rep may also provide feedback about your chat session. After chatting, you may see a survey asking for your thoughts on how the rep handled your issue. Fill this out to provide feedback on the chat experience.
If you do not receive a resolution within 48 hours after your chat, you can start a new session with another rep who can pick up where the previous conversation left off.
Other Ways to Get LinkedIn Support
Beyond live chat, here are some other ways you can get assistance from LinkedIn:
- Help Center articles – Self-help using LinkedIn’s searchable database of FAQs and how-to articles.
- Messaging the rep – Continue the conversation via direct message after your chat.
- Email support – Reach out with complex account and technical issues.
- LinkedIn Twitter – Tweet @LinkedInHelp to have an agent follow up.
Chat is best for quick, real-time communication, while self-help content and email may better serve in-depth troubleshooting needs.
Conclusion
Chatting with LinkedIn allows fast access to support right within your browser. With agents available nearly around the clock, it’s easy to get personalized assistance. Focus your chat sessions on your specific issue and keep courteous chat etiquette in mind. The reps can troubleshoot many common problems during the chat or follow up via email if needed. With the convenient chat feature and other support channels, LinkedIn aims to provide members with helpful solutions.