How do I check my LinkedIn support ticket?

If you have submitted a request for support from LinkedIn, you likely want to follow up on the status of your ticket. LinkedIn provides a way for users to view open support tickets they have submitted from within their LinkedIn account. Here is a step-by-step guide to checking on your LinkedIn support ticket status.

Find the LinkedIn Help Center

The first step to checking your support ticket status is accessing the LinkedIn Help Center. Here are the steps to get there:

1. Log into your LinkedIn account on the LinkedIn website (www.linkedin.com).
2. Click on your profile picture in the top right corner of the screen.
3. Select “Settings & Privacy” from the dropdown menu.
4. On the Account settings page, click “Get help” in the right sidebar.
5. This will take you to the LinkedIn Help Center homepage.

The LinkedIn Help Center contains all of LinkedIn’s help articles and resources. It also provides access to view your past and current support tickets.

Locate Support Tickets

Now that you are in the LinkedIn Help Center, it’s time to find the page to view your support tickets. Here is how to get there:

1. Click on “Contact Us” in the top navigation bar.
2. Select “View past tickets” below the different help topics.

This will take you to the page where you can see all of the support tickets you have open with LinkedIn. If you have submitted a ticket recently, it will be listed here.

Check Ticket Status

On the View Past Tickets page, you will see a list of your recently submitted support tickets. Each ticket will have the following information:

• Date submitted
• Issue type
• Subject line you entered when submitting the ticket
• Status – either “Open” or “Closed”

If you have multiple open tickets, make sure to locate the one you want to check the status for. Once you find it, look for the status. This will let you know if LinkedIn has addressed your ticket or if it is still open and pending a response.

Interpreting Ticket Status

There are a few different status indicators you may see on your LinkedIn support tickets. Here is what each one means:

• Open – Your ticket has been received by LinkedIn Support and is awaiting a response. The ticket is in LinkedIn’s queue to be addressed.
• Closed – Your ticket has been addressed by LinkedIn Support and is now resolved. Check your email inbox for responses from LinkedIn.
• Waiting for customer – LinkedIn has responded to your ticket and is awaiting additional information from you before proceeding.

If your ticket shows as Closed but you never received a response, check your email spam folders. Any communication about the ticket will come via email.

Ticket Details

For additional details on your specific support ticket, click on the ticket subject line from the View Past Tickets page. This will open up the full ticket details including:

• Complete back and forth communication on the ticket.
• The full text of your initial ticket submission.
• Any troubleshooting steps recommended by LinkedIn Support.
• The final resolution provided by LinkedIn, if the ticket has been closed.

Reviewing the full ticket details is useful if you need a reminder on exactly what the issue was or to read the final resolution steps from LinkedIn. All communication about the specific ticket will be located here.

Checking Status from Email Notifications

In addition to checking your support tickets within LinkedIn, you will also receive email updates anytime there is activity on one of your tickets. This includes:

• Confirmation email when the ticket is first submitted.
• A response from the LinkedIn support team.
• Notification if LinkedIn closes your ticket.

The emails will contain a snapshot of the latest status of your ticket. If you see an email come in from the LinkedIn Support team, you can check the ticket status just by reading the email without having to log into your LinkedIn account.

Contacting LinkedIn for Status Update

If your support ticket has been open for an extended time without resolution, you may want to contact LinkedIn directly to inquire about the status. There are two main options for reaching out:

1. Reply to existing ticket: Locate the open support ticket within LinkedIn or in your email history. Reply directly to the email thread. This will add your request for a status update to the ticket.
2. Start new support ticket: Submit a brand new support ticket using the LinkedIn Help Center. Choose the “Check existing ticket status” issue type. Provide details on which open ticket you need an update on.

LinkedIn Support should respond with an update on the approximate wait time or next steps within 1-2 business days in most cases.

Escalating an Urgent Issue

If your issue is urgent and time sensitive, you can escalate your support ticket to expedite the response from LinkedIn:

1. From the LinkedIn Help Center, select Contact Us > Get phone support.
2. Complete the form to request a callback from LinkedIn Support.
3. When the LinkedIn agent calls you, explain your urgent issue and ticket number.
4. They will flag your ticket as high priority.

Escalating your ticket via phone is the fastest way to get your issue addressed urgently. However, keep in mind phone support has limited availability.

How Long Does it Take to Get Responded to?

LinkedIn aims to respond to support tickets within 24-48 hours. However, response time can vary based on:

• Overall LinkedIn ticket volume
• Issue urgency
• Complexity of the request
• How frequently LinkedIn needs additional information/clarification from you

Here are some general timelines on how long it may take to get a response based on the type of request:

Keep in mind these are estimates only. Response time is not guaranteed and can vary.

Following Up on Delayed Response

If it has been over 48 hours with no response on your support ticket, follow these tips for following up:

• Replying to the ticket to request an update will bump it back to the top of the queue.
• Check spam folders to make sure you did not miss a response.
• Submit a new ticket inquiring about the delayed response time.
• Contact LinkedIn via phone to request they expedite.

Continuing to reach out to LinkedIn if your initial request went unanswered is key. Be persistent yet professional in your follow-up messages.

Troubleshooting No Response

There are a couple reasons why you may not have received a response after submitting a LinkedIn support ticket. Try the following troubleshooting tips:

• Double check ticket status – Log into your LinkedIn account and go to the View Past Tickets page. Verify the ticket does not say “Closed” or “Waiting for customer.”
• Look for emails in spam folder – Even though you did not get a notification, LinkedIn may have replied already but the email went to spam.
• Make sure your email on file is correct – If your email on your LinkedIn account is incorrect, you will not receive ticket updates. Double check your email address in your account settings.
• Contact via phone – As a backup, you can call LinkedIn directly to check if they have attempted to contact you regarding your ticket.

If there is still no sign of your ticket or response after troubleshooting, resubmit a new ticket or contact LinkedIn via phone for immediate assistance.

Closing Thoughts

Keeping track of your open support tickets is crucial to get a timely resolution to any issues or questions about your LinkedIn account. By frequently checking your ticket status within LinkedIn and your email, responding promptly to any requests from LinkedIn Support, and professionally following up if needed, you can ensure you get the help you need.

Some key takeaways for checking your LinkedIn support ticket status include:

• Access tickets through the LinkedIn Help Center.
• Look for Open vs. Closed status.
• Check email notifications for updates.
• Reply to the existing ticket for follow up.
• Call LinkedIn if your issue is urgent.

With the above tips, you can stay on top of your support ticket and get answers to your LinkedIn issues or questions in a timely manner.