LinkedIn is the world’s largest professional network with over 830 million members worldwide. With so many users, there are bound to be questions and issues that arise from time to time. Fortunately, LinkedIn offers customer support to help users troubleshoot problems and get back to networking and career building.
There are a few ways to get in touch with a LinkedIn customer support agent. Here is an overview of the main options for contacting LinkedIn support and getting the help you need.
Use the LinkedIn Help Center
The LinkedIn Help Center is the best place to start when you need assistance. Here you can browse support articles and find answers to common questions about using LinkedIn. The Help Center covers topics like managing your account, profiles, connections, jobs, messaging, ads, pages, and more.
To access the Help Center, click on the “Help” icon in the top right corner of your LinkedIn homepage. This will open the Help Center in a new window. The left sidebar allows you to browse help articles by topic. You can also use the search bar to find specific help articles.
Often you can find the answer to your question in the LinkedIn Help Center without needing to contact an agent. But if you cannot find the information you need, you can submit a request for support directly from the Help Center.
Steps to submit a support request:
- Go to the LinkedIn Help Center
- Click “Contact us” at the top of the page
- Select the appropriate topic your question relates to
- Choose the issue you are having from the dropdown menu
- Fill out the form providing details about your question
- Click “Submit” to send your request to the LinkedIn support team
A LinkedIn agent will respond to your submitted request via email. The response time can vary but is typically within 24-48 hours.
Use LinkedIn Help Community
In addition to the main Help Center, LinkedIn also has a community-based help forum. Here you can post a question and get input from other LinkedIn users. Often community members will reply with helpful answers and advice based on their own experience.
To access the community help:
- Go to the LinkedIn Help Center
- Click “Community” in the upper right corner
- Select the appropriate topic for your question
- Enter a descriptive title and details in the “Ask a question” box
- Click submit
Your question will then be posted to the community forum where you can get answers and feedback from other LinkedIn users. A LinkedIn moderator also monitors the discussions. While they likely won’t reply directly, they may escalate the issue if unable to get a sufficient response from the community.
Contact LinkedIn Support Directly
If you have an urgent issue that needs immediate attention or have not gotten a response via the other support options, you can contact LinkedIn support directly in a few ways:
Chat with an agent
The LinkedIn Help Center includes a chat feature that connects you directly with a support agent in real-time. The chat is available during normal business hours for instant answers to account issues.
To start a chat:
- Go to the Help Center
- Look for the chat icon in the bottom right corner
- Click the chat icon and select “Help with your LinkedIn account”
- Briefly describe your issue in the chat box
- A support agent will join the chat to assist you
Call customer support
For urgent matters, calling is often the quickest way to get direct support. LinkedIn provides regional phone numbers you can call for assistance.
To find the customer support number for your country:
- Go to the LinkedIn Help Center
- Scroll to the bottom and click “Contact us”
- Select your country from the dropdown menu
- The phone number for your region will be displayed
Some things to keep in mind when calling LinkedIn support:
- Make sure to call during operating hours which are Monday to Friday, 9am – 9pm local time
- Have your account information ready like email address
- Be prepared to verify your identity for security purposes
- Clearly explain your issue so the agent can assist you
Request a callback
If you are unable to resolve your issue via chat or the call center has a long wait time, you can request a callback from LinkedIn support.
To set up a callback:
- Go to the LinkedIn Help Center
- Click “Contact us” at the top
- Select your country and the issue topic
- Instead of submitting a request, click “Request a callback”
- Enter your phone number and availability
- A LinkedIn agent will call you back when available to help resolve your issue
With this callback request, you don’t have to wait on hold and can go about your day until a support agent calls you to troubleshoot your issue one-on-one.
Common LinkedIn Support Topics
Now that you know how to get in contact with LinkedIn’s customer support, here are some of the most common issues and questions users often seek help for:
Account access
If you are locked out of your account or experience another login issue like forgetting your password, the support team can assist with regaining access. They can walk you through resetting your password or reverifying your account information.
Profile problems
Support agents can help if you experience problems updating your profile, adding information like your work history or education, uploading your profile photo, or managing recommendations.
Connections and network
The LinkedIn support team can lend a hand if you have trouble connecting with other members, managing your network, merging duplicate connections, or removing contacts.
Job applications
If there are issues applying to jobs or contacting recruiters and hiring managers through LinkedIn, their support agents are available to troubleshoot.
Groups
They can assist with matters like joining groups relevant to your industry, participating in group discussions, or managing group settings and notifications.
Advertising and sales
For LinkedIn advertising customers, support can provide assistance creating and managing campaigns, resolving billing issues, and handling other sales-related queries.
Premium subscriptions
Get help with LinkedIn Premium and other paid services related to account billing, canceling a subscription, or using premium features.
While most common queries like these can be resolved directly by LinkedIn support in a timely manner, more complex issues may require additional troubleshooting.
Get Help from Additional LinkedIn Resources
In addition to LinkedIn customer support, there are some other helpful LinkedIn resources if you have questions or need assistance:
LinkedIn Learning courses
LinkedIn Learning provides a library of over 16,000 online video courses covering business, technology, and creative skills. Some great ones for learning how to use LinkedIn include:
- LinkedIn Learning Essential Training
- Networking on LinkedIn for Business
- Using LinkedIn for Business
- LinkedIn for Job Seekers
LinkedIn influencers
Follow LinkedIn’s global influencers who regularly share content and advice for getting the most out of LinkedIn. Some top influencers to check out:
| Influencer | Topic/Expertise |
|---|---|
| Richard Branson | Entrepreneurship |
| Bill Gates | Technology and Innovation |
| Deepak Chopra | Well-being and Leadership |
| Guy Kawasaki | Marketing and Social Media |
LinkedIn Sales Navigator
For sales professionals, LinkedIn Sales Navigator provides added tools and insights for using LinkedIn to drive sales. Features include lead recommendations, saved leads folders, notification alerts, and sales statistics.
LinkedIn Talent Solutions
Recruiters, hiring managers, and HR professionals can leverage LinkedIn Talent Solutions for recruiting, advertising jobs, assessing talent pools, and sourcing candidates. Support options are tailored for talent acquisition needs.
LinkedIn Marketing Solutions
With LinkedIn Marketing Solutions, marketers get access to professional demographics, audience targeting, and advertising capabilities. Specialized support and training resources are available through this premium offering.
Conclusion
Finding the right LinkedIn support options allows you to get issues resolved quickly so you can focus on your networking, job seeking, recruiting, advertising, or other goals. Start by browsing the comprehensive LinkedIn Help Center for self-service options. For urgent or complex matters, contact a LinkedIn agent directly via chat, phone, or callback request during operating hours. Community forums and premium products like Sales Navigator and Marketing Solutions also provide targeted assistance. With so many available support channels, you can tap into the expertise needed to maximize your use of the world’s largest professional network.