LinkedIn is the world’s largest professional network platform where over 700 million users connect, learn, share, and grow professionally. As one of the most popular social media sites, LinkedIn allows users to create professional profiles, search and apply for jobs, join industry groups, take online courses, publish articles, and more.
With so many useful features available on LinkedIn, most users have upgraded to a paid subscription plan to maximize the benefits of the platform. LinkedIn offers premium features like being able to see who viewed your profile, send unlimited InMails, participate in advanced analytics, and get access to online courses. There are different subscription options based on your needs – Premium Career, Premium Business, Sales Navigator, Recruiter Lite, and Recruiter.
But with subscriptions come billing, payments, and invoices that need attention. So what do you do when you have questions or issues regarding your LinkedIn billing? Here are some tips on how to best contact LinkedIn for help with billing and payments:
Check Your Account Settings
Your first step should be to log into your LinkedIn account and review your current subscription plan and billing details under account settings. This is located by clicking on your profile photo at the top right and choosing Settings & Privacy.
Under the Accounts tab, you will see options for Premium Services, Job Seeker, Education, and Invoice and Payments. Review your current plan, payment method, upcoming and past invoices. This will give you all the information about your LinkedIn subscription and billing in one place.
Contact LinkedIn Billing Support
If you did not find what you needed in your account settings, the next step is to directly contact LinkedIn’s customer support for billing assistance. There are a few ways to get in touch:
- Email: Send an email to customer service at [email protected]. This is the fastest way to contact them.
- Phone: Call their billing support phone number at 855-655-5653. Hours are Monday to Friday, 9am – 6pm PT.
- Online Form: Fill out the customer service contact form online and choose “Billing” as the topic of your inquiry. LinkedIn aims to respond within 48 hours.
When you reach out to their billing team, be sure to include key details like your full name, LinkedIn email address, and specific issue you need help with. Some common billing questions include:
- How do I update my payment information?
- I was double charged for my subscription
- How do I get a refund for an unused subscription?
- Why hasn’t my invoice been paid?
- How do I cancel my Premium subscription?
Update Payment Information
If your payment information needs updating, here are step-by-step instructions to update your billing details in your LinkedIn account:
- Log into your LinkedIn account and go to your Profile photo > Settings & Privacy
- Click on the Accounts tab and select Invoice & Payments
- Under Payment Methods, click Update to edit your current payment method
- Enter your new card number, expiration date, and security code
- Click Save to update your default payment method
Once you save your new payment information, it will be charged automatically at the start of your next billing cycle. Make sure to update your details before your next payment is due to avoid any disruption to your service.
Request Refund for Unused Subscription
If you want to request a refund for a LinkedIn Premium subscription that you no longer need, here are some tips:
- Cancellation within 3 days – You can get a full refund if you cancel within the first 3 days of purchase as per LinkedIn’s refund policy. Simply use the cancellation link sent in your purchase confirmation email.
- Cancellation after 3 days – Contact customer support directly and request a refund for your unused time. Be ready to provide your LinkedIn ID, subscription details, and reason for not using it.
- Unused annual subscription – If it has been less than 6 months, you can get a prorated refund. After 6 months only a non-refundable credit may be provided.
- Didn’t use free trial – Get in touch with customer service before the trial ends to cancel and avoid being charged. The refund should be provided automatically.
Keep in mind refunds are not always guaranteed and subject to review. So reach out to the billing team as soon as possible and be patient as they investigate your request. Having supporting details will help expedite the process.
Cancel LinkedIn Premium Subscription
Ready to cancel your LinkedIn Premium account? Here is a simple step-by-step guide to cancelling and downgrading your subscription:
- Go to your LinkedIn Profile photo > Settings & Privacy > Accounts tab
- Under Premium Services, click Manage next to your current plan
- Toggle the renewal status to Off
- Select Downgrade to [Free Account Type]
- Click Confirm on the pop-up message
Once you confirm the downgrade, your Premium subscription will remain active until the end of the current billing cycle before being downgraded.
You can also cancel by contacting LinkedIn customer support directly and requesting cancellation. This is recommended if you are still within the refund/cooling off period.
After cancelling Premium, you will lose access to all advanced features and go back to a free Basic account. However, your profile and connections will remain intact so you can still participate in the LinkedIn community.
Avoid LinkedIn Premium Scams
With LinkedIn’s popularity, scammers have found ways to take advantage of unsuspecting users under the guise of LinkedIn customer service. Here are some red flags to watch out for:
- Asking for your password or login credentials
- Requesting payments outside of LinkedIn’s billing system
- Spam calls claiming your account has been hacked
- Unsolicited emails with fake invoices or refund offers
- Third-party websitesoffering discounted subscriptions
LinkedIn customer support will never ask for your password details or request payment via external methods. Always reach out to them directly through official communication channels for billing assistance.
Conclusion
Managing your LinkedIn subscriptions, payments, and billing can be done easily if you use their official account settings and customer support channels. Be wary of billing-related scams. With some proactive planning and quick action, you can resolve any LinkedIn billing issues promptly and conveniently.