LinkedIn is one of the most popular professional networking platforms, with over 800 million members worldwide. However, like any website or app, you may occasionally run into issues logging into your LinkedIn account.
If you can’t log into LinkedIn because you’ve forgotten your password, your account has been locked, you’re experiencing technical difficulties, or for any other reason, don’t panic – there are ways to get back into your account or get assistance from LinkedIn.
Here is a comprehensive guide on how to contact LinkedIn customer support if you are unable to log into your account, along with tips for troubleshooting common login issues.
How to Contact LinkedIn Customer Support
If you are unable to resolve your LinkedIn login issues on your own, you can reach out to LinkedIn customer support for assistance. Here are the main ways to get in touch with a LinkedIn representative:
Via the LinkedIn Help Center
The easiest way to contact LinkedIn customer support is through their Help Center. Here’s how:
- Go to the LinkedIn Help Center homepage at https://www.linkedin.com/help.
- At the top of the page, click “Contact us”.
- On the Contact Us page, select the issue you are having from the dropdown menu.
- Fill out the form that appears describing your problem.
- Click “Submit” and a case will be created with LinkedIn customer support.
When you submit a request through the Help Center, LinkedIn aims to respond within 24 hours. However, it may take 1-2 business days to receive a response depending on the volume of requests.
Via LinkedIn Support on Twitter
LinkedIn also provides customer support through their Twitter account – @LinkedInHelp. To get help, tweet @LinkedInHelp describing your login issue.
A LinkedIn representative will likely ask you to send a Direct Message with more details to troubleshoot your problem and protect your privacy. While Twitter support may not be as quick as the Help Center, it allows you to publicly tweet your issues which may lead to faster resolution.
As a Last Resort, Via Phone
If you need urgent assistance getting back into your LinkedIn account, you can call their customer support line at 1-866-578-8362. This number is available Monday-Friday from 9am – 6pm in your local time zone.
When you call this number, you’ll speak to a LinkedIn representative who can troubleshoot the issue in real time over the phone. This is the fastest way to get help, but phone support has limited hours.
Troubleshooting Common LinkedIn Login Issues
While you wait for a response from LinkedIn’s customer support team, here are some tips for troubleshooting the most common login issues on your own:
Forgotten Password
If you can’t log into LinkedIn because you forgot your password, go to the LinkedIn login page and click “Forgot password?”. You’ll be prompted to enter your email or phone number used for your account to reset your password.
Account Locked
If your account has been locked due to too many incorrect login attempts, go through the password reset flow. Once your password has been reset, your account should unlock.
Site Down for Maintenance
Sometimes LinkedIn performs site maintenance resulting in log in issues. Check their status page to see any notifications of downtime.
Software Bug
A software bug or glitch can sometimes interfere with logging in. Try clearing your cookies/cache and logging in from a different web browser or device.
Account Deactivated/Closed
If your account has been deactivated by LinkedIn or closed by you, resetting your password will not work. You will need to contact LinkedIn Support to potentially reactivate your closed account.
Two-Factor Authentication Problem
If you’re unable to access the two-factor verification codes to log in, use your two-factor authentication recovery codes. If you don’t have the codes, contact LinkedIn to disable two-factor authentication.
LinkedIn Access Token Expired
LinkedIn access tokens eventually expire. Log into LinkedIn directly to generate a new long-lived access token.
Waiting for LinkedIn Support to Respond
It may take LinkedIn Support up to 48 hours to respond to your inquiry and troubleshoot your login issue. Here are some things you can do while you wait:
- Check spam folders for any communications from LinkedIn
- Provide additional information if requested by LinkedIn Support
- If urgent, follow up via phone call or Twitter for faster response
- Search LinkedIn Help Center for help articles that may resolve your issue
- Try troubleshooting steps again in case issue is resolved
- Be patient and wait for LinkedIn’s reply
LinkedIn Support will work as quickly as possible to investigate what is preventing you from logging into your account and help get you back online.
Information LinkedIn May Request to Verify Identity
To confirm you are the account owner when troubleshooting login issues, LinkedIn Support may request some of the following information:
- Full name on account
- Email address or phone number on account
- Company name and position
- Approximate date account was created
- Locations where account was accessed
- Verification code sent to email or phone
Be prepared to provide details to prove you own the LinkedIn account requiring assistance. LinkedIn needs to verify identities to maintain security.
LinkedIn Login Troubleshooting Tips
While waiting for an official response from LinkedIn, also try these basic troubleshooting steps on your own to fix your login issues:
| Troubleshooting Step | How It Helps |
|---|---|
| Clear cookies/cache | Removes corrupted cookies or cache preventing login |
| Try different web browser | Fixes browser-specific issues like extensions, cache, etc. |
| Reset password | Resolve issues with incorrect or forgotten passwords |
| Update app or reinstall | Fixes app-specific bugs preventing access |
| Use linked email to reset | Access account if you can’t receive verification code |
| Check LinkedIn status | See if problems are on LinkedIn’s end |
Run through these generic troubleshooting steps first before reaching out to LinkedIn customer support.
Preventing LinkedIn Login Issues
Once you’re able to get back into your LinkedIn account, follow these tips to avoid login problems in the future:
- Update your LinkedIn password regularly and make it strong and unique
- Add secondary email and enable two-factor authentication
- Logout from LinkedIn on shared or public computers
- Watch for suspicious emails asking for login details
- Keep software and apps updated on devices accessing LinkedIn
- Use a reputable internet connection and firewall
Practicing good account security habits will reduce the likelihood of being locked out due to hacking attempts or forgotten credentials.
LinkedIn Login Issues: Next Steps
If you are still unable to login to LinkedIn after contacting customer support and troubleshooting on your own, here are some next steps to consider:
- File a complaint with the Better Business Bureau regarding lack of account access
- Consult with a lawyer to send a formal notice letter to LinkedIn
- Request account deletion so you can create a new LinkedIn profile
- Use an alternative professional networking platform like Xing or Viadeo
- Join LinkedIn support forums to see if others have solved similar issues
Hopefully with LinkedIn’s help you’ll gain back access to your important professional profile and data. But if all else fails, you may need to close the account and start fresh with a new LinkedIn presence.
Conclusion
Logging into LinkedIn is easy – until suddenly it’s not. If you encounter errors and cannot access your account, don’t panic. Contact LinkedIn customer support through the Help Center, Twitter or phone for assistance. Try basic troubleshooting steps like resetting your password in the meantime. With perseverance, you should be able to recover access to your valuable LinkedIn profile and connections.