LinkedIn Premium is LinkedIn’s paid subscription service that provides users with additional features beyond the free LinkedIn account. If you are interested in signing up for LinkedIn Premium or have questions about your existing Premium subscription, there are a few different ways you can contact LinkedIn for support.
Contact Options for LinkedIn Premium Support
Here are the main options for getting in touch with LinkedIn Premium support:
- LinkedIn Help Center – The LinkedIn Help Center has a section dedicated to Premium with articles that provide information and troubleshooting for common issues. You can browse help articles or use the search bar to find answers to specific questions.
- LinkedIn Premium Support Email – You can email LinkedIn directly through [email protected]. This email is monitored by their Premium support team who will respond to inquiries.
- LinkedIn Premium Live Chat – If you are logged into your LinkedIn account, you can access Premium live chat support through the help menu. This allows you to message a support rep and get questions answered in real-time.
- LinkedIn Premium Phone Number – LinkedIn has a dedicated phone number for Premium support at 855-539-5011. Calling this number will connect you with a Premium customer service agent.
The best option will depend on the type of issue you need help with and how urgently you need a response from LinkedIn. Using the Premium live chat or phone number allows you to get immediate assistance, while email may take 1-2 business days for a reply.
Contacting Billing Support for Premium
If you need help managing your LinkedIn Premium billing, there are a couple ways to get in touch with their billing support team:
- Billing Email – You can email [email protected] for help with payment issues, changing credit cards, canceling your subscription, and other billing-related matters.
- Billing Phone – LinkedIn’s billing support phone number is 888-606-1876. Calling this number will connect you directly with a billing specialist.
Make sure to have your account information on hand when contacting billing support so they can quickly access your account. This includes your name, email address associated with your account, and current Premium membership type.
Information to Have Ready When Contacting Support
To get the fastest assistance when reaching out to LinkedIn Premium support, it helps to have the following information ready:
- Your LinkedIn username and password – This allows support to access and troubleshoot your specific account.
- Premium membership type – There are different tiers of Premium (Premium Career, Premium Business, Sales Navigator Professional, etc). Know which one you have.
- Payment details – Your current subscription billing cycle, payment method on file, and any recent invoices or charges.
- Device details – Whether you are accessing LinkedIn on desktop or mobile, the web browser, and operating system.
- Timeframes of issues – When a problem started happening and how often it occurs.
- Error messages – Details of any error messages you may have seen. Screenshots are helpful.
- Account activity – What you were trying to do on LinkedIn when an issue occurred.
Having these key pieces of information ready will allow LinkedIn’s support team to investigate and resolve your issue as efficiently as possible.
Common LinkedIn Premium Issues and Solutions
Here are some common issues that LinkedIn Premium users encounter and how to resolve them:
Issue | Solution |
---|---|
Unable to login to Premium account | Reset your password or use account recovery options. Ensure caps lock is not on accidentally. |
Premium features not working | Refresh page and browser cache. Check that payment is up to date and Premium is still active. |
Excessive ads or limits | Make sure Premium membership did not expire recently. Fully logout and login again. |
Premium sign up issues | Use a different web browser or device. Clear cookies and data. Double check payment details entered. |
Billing or payment problems | Contact LinkedIn billing support via email or phone. Update card info if expired or invalid. |
Can’t find Premium support options | Access Premium help articles. Use Premium live chat or support email. |
Following the troubleshooting tips above for common Premium problems should help you resolve many basic issues. But if problems persist, reach out to LinkedIn support through one of the contact methods outlined earlier.
Canceling LinkedIn Premium
If you wish to cancel your LinkedIn Premium subscription, here is how to do it:
- Login to your LinkedIn account on the desktop site (cancellation not available in the mobile app).
- Click on the Me icon at the top and select Settings & Privacy.
- Go to the Account tab and click on Manage next to the Active Premium Subscriptions section.
- On this page you will see your current Premium membership package. Click Cancel Subscription.
- On the cancellation confirmation page, select a reason for canceling and confirm you want to cancel.
Your Premium access will remain active until the end of your current billing cycle, then downgrade to a free account. You can always renew Premium in the future if you change your mind.
If you have issues canceling online, you can contact LinkedIn billing support for assistance canceling over the phone or via email.
Downgrading from Premium to a Free Account
Downgrading from a paid Premium membership to using a free LinkedIn account is easy to do:
- Follow the same cancellation process outlined above. This will initiate a downgrade at the end of your billing cycle.
- LinkedIn will automatically downgrade your account once your Premium access expires after the last paid billing period.
- You will lose access to Premium features once the downgrade takes effect but can still utilize free account options.
- If you used a free LinkedIn account before Premium, your downgraded account will be the same.
- To regain Premium features, you can re-upgrade to a paid plan at any time.
Downgrading does not require closing your LinkedIn account. All of your profile data, content, and connections will remain intact. You simply lose Premium privileges like expanded search, profile visibility, messaging limits, and data insights.
Conclusion
Contacting LinkedIn for assistance with Premium issues is straightforward using their available support options. The Premium help center provides many answers. For account-specific or urgent issues, their customer service team can provide personalized support via live chat, email, or phone. Having your account details handy speeds up problem resolution.
Canceling or downgrading Premium is simple to do through the LinkedIn website with the effects taking place at your next billing cycle date. Overall, LinkedIn aims to make the Premium experience positive for users by providing robust support resources and responsive customer service when needed.