Disputing a charge on LinkedIn can be frustrating, but it’s important to go through the proper steps to resolve the issue. Here’s a step-by-step guide on how to dispute a charge on LinkedIn.
Check Your Bank and Credit Card Statements
The first thing you’ll want to do is thoroughly check your bank and credit card statements. Make sure that you were actually charged by LinkedIn and that it wasn’t fraud or some other error. Sometimes charges can show up under odd merchant names, so look closely at any charges from unfamiliar companies. The charge will likely show up as just “LinkedIn” or “LinkedIn Corporation.”
Specifically look for charges like:
- LinkedIn premium membership fee
- LinkedIn Learning subscription
- Sponsored job posting on LinkedIn
- LinkedIn ad spend
If you find a charge that you didn’t authorize or that seems incorrect, make note of the date, amount, and any other transaction details. This will help when you contact LinkedIn support.
Check Your LinkedIn Account Activity
Next, log into your LinkedIn account and thoroughly look through your recent purchases and account activity. Check for any premium subscriptions, job postings, courses, ads, or other paid products or services. Make sure that these align with the charges you found on your bank/card statements.
Go through settings and look for:
- Active job postings – Under “My Jobs” in the Jobs section
- Active premium subscriptions – Under account settings
- LinkedIn Learning courses – Under “Learning” in the toolbar
- Active ads – Under “Campaign Manager” in the “Advertise” section
This will help you identify exactly where the charge is coming from within your account. If you find paid services that you never signed up for, that is a sign your account may be compromised.
Contact LinkedIn Support
If you’ve identified a charge on your statements that you didn’t make or authorize, it’s time to contact LinkedIn. You can dispute charges and communicate with their support team through the LinkedIn Help Center.
To get started, go to the LinkedIn Help Center homepage and search for “dispute charges” or something similar. This will bring up their article with instructions on disputing charges.
Alternatively, go directly to this page which outlines the process for reporting disputed charges and fraudulent activity.
To officially dispute a charge, you will need to submit a support ticket. Make sure to include:
- Your name and LinkedIn email
- Transaction date and amount of the disputed charge
- A detailed explanation of why you are disputing the charge
- Any information you have about the source of the charge in your account (premium subscription, job posting, etc.)
- Screenshots of your statements showing the charge in question
Be as detailed as possible in your explanation. LinkedIn support will review your ticket and communicate with you via email. They will walk you through their investigation process and any next steps.
Pause Services While Dispute is Investigated
While LinkedIn investigates your disputed charge, it’s a good idea to pause any paid services related to the charge. For example, if the charge was for a premium subscription, cancel the auto-renewal for your subscription. This prevents you from being charged again while the dispute is open.
Here’s how to pause different LinkedIn paid services:
Service | How to Pause or Cancel |
---|---|
Premium subscription | Go to account settings and turn off auto-renewal |
Job posting | Go to “My Jobs” and pause or archive the job posting |
LinkedIn Learning course | Contact support to request cancellation |
LinkedIn ad campaign | Pause campaign targeting in Campaign Manager |
This will prevent additional charges from occurring and compounding the issue while your dispute case is open.
Provide Any Additional Information LinkedIn Requests
LinkedIn support will let you know if they need any other information during their investigation. Be very responsive to any additional requests, as this will help expedite the process. Any information you can provide that corroborates your claims will strengthen your case.
Some examples of additional information LinkedIn may request:
- Records of any correspondence you had with LinkedIn support related to the charge
- Screencaps from your LinkedIn account showing the disputed service is inactive
- Confirmation that you’ve cancelled any related paid services
- Account statements highlighting the charge in question
Complying with their requests and providing thorough details demonstrates you are acting in good faith to resolve the issue.
Wait for Resolution
After you submit your dispute ticket and provide any additional details LinkedIn needs, there is not much left to do but wait. LinkedIn states they endeavor to resolve disputes within 10 business days. However, it can often take longer.
Check your email regularly for updates from the LinkedIn support team. If it has been some time without a resolution, politely follow up via your ticket for a status update. The key is being patient but persistently engaged.
If LinkedIn finds in your favor, they will let you know the disputed charge will be refunded. In some cases they may offer coupons or account credits instead. Either way, the situation will be resolved to your satisfaction.
Dispute the Charge with Your Bank
If you’ve gone through the entire dispute process with LinkedIn and have not gotten a satisfactory resolution, you may need to dispute the charge with your bank or credit card provider directly. This should be a last resort after attempting to work it out with LinkedIn support.
To dispute a charge with your bank or credit card company, call their customer service line and explain that you are disputing a charge. They will initiate a formal investigation, during which time the charges are suspended. You will likely need to provide much of the same information and documentation that you gave LinkedIn support.
Banks and credit card companies have an arbitration process in place for situations just like this. Work closely with them through the investigation and provide everything needed to make your case. Hopefully they will rule in your favor and you will receive credit for the disputed amount.
Secure Your LinkedIn Account
Once the disputed charge is resolved, it’s important to take steps to secure your LinkedIn account if you believe it was compromised. Change your LinkedIn password immediately to something secure. Go through your account settings and look for any unauthorized changes or connected apps/services. Remove anything suspicious.
You can also set up enhanced account security features that LinkedIn offers, like two-factor authentication. Take preventative measures so this doesn’t happen again. Monitor your accounts regularly for any unauthorized charges going forward.
Conclusion
Disputing a charge on LinkedIn takes patience and perseverance, but you can get an improper charge removed by following the proper process. Thoroughly investigate the charge, communicate with LinkedIn support, provide all requested documentation, and don’t hesitate to escalate to your bank if needed. With concerted effort, you can successfully dispute any bogus charges on your LinkedIn account.