Sales Navigator is a sales tool from LinkedIn that helps sales professionals find new leads, build relationships, and close more deals. However, some users may wish to remove Sales Navigator if they no longer need it or want to cancel their subscription. Here is a guide on how to fully remove Sales Navigator from your LinkedIn account.
Should I Remove Sales Navigator?
Before removing Sales Navigator, consider whether you still need access to its features or not. Sales Navigator provides:
- Advanced search filters to find leads based on company, industry, job title, and more
- Lead recommendations based on your searches and profile
- Newsfeed tracking to follow key accounts and leads
- Team sharing options to collaborate on outreach
- InMail credits to directly contact prospects
- Analytics on your relationship-building efforts
If you no longer need these capabilities, then removing Sales Navigator could be a good option to save money and declutter your LinkedIn experience. However, if you still rely on Sales Navigator for prospecting, lead generation, and outreach, you may want to keep it.
How to Cancel Sales Navigator Subscription
If you wish to cancel Sales Navigator, you will first need to end your Sales Navigator subscription. Here are the steps:
- Go to your LinkedIn account settings (click your profile photo > Settings & Privacy)
- Click on the “Products” tab
- Locate the Sales Navigator product and click “Remove”
- Follow the on-screen instructions to confirm you want to remove Sales Navigator
- Your subscription will be cancelled at the end of your current billing period
Once your subscription ends, Sales Navigator will no longer be accessible from your LinkedIn account. However, you still need to take additional steps to fully remove Sales Navigator data from your profile.
Remove Sales Navigator Data and Connections
Canceling your subscription does not automatically clear all Sales Navigator integrations and data from your account. To fully remove Sales Navigator, you will also need to:
- Delete any Sales Navigator browser extensions or mobile apps
- Disconnect Sales Navigator from any external tools like sales engagement platforms
- Remove any Sales Navigator-sourced contacts or leads from your network
- Delete any exported Sales Navigator data from your CRM or sales tools
- Turn off notifications and recommendations fueled by Sales Navigator
You can remove imported contacts by going to your LinkedIn connections page and individually removing connections that you no longer need. Sales Navigator tags on their profiles will indicate they came from Sales Navigator. You can also filter your connections by “Source” to see all your Sales Navigator imported contacts in one view.
In your account settings, you can turn off all notifications and recommendations generated by Sales Navigator under “Communications.” This will stop any Sales Navigator-powered alerts or suggestions.
Remove Sales Navigator from Mobile Apps
If you used the Sales Navigator mobile app on your smartphone or tablet, you will also need to delete this app once you cancel your subscription. Here are the steps:
- On iOS devices, hold down on the Sales Navigator app icon until the icons start to shake
- Tap the X icon on the Sales Navigator app to delete it
- On Android devices, go to your app settings and find Sales Navigator
- Select “Uninstall” to remove the app
Be sure to also remove the Sales Navigator app from any other mobile devices where you downloaded it.
Unlink Sales Navigator from Other Tools
If you connected Sales Navigator to any other sales, marketing, or CRM tools, you’ll want to disconnect this integration. Common tools that integrate with Sales Navigator include:
- Salesforce
- HubSpot
- Marketo
- Outreach.io
- SalesLoft
- Zoho
- Pipedrive
Consult the support documentation of those tools for exact steps on how to detach Sales Navigator. Typically, there is a place in the tool’s settings or integrations page to manage and remove linked apps like Sales Navigator.
Clear Out Any Exported Sales Navigator Data
When connected to external tools, Sales Navigator likely exported leads and contact data into them. To finish removing Sales Navigator, you need to manually delete any of this exported Sales Navigator data.
Go through all your lists, contact databases, lead scores, and other information in integrated tools. Delete any records that contain data originally sourced from Sales Navigator. This helps ensure you are making a clean break from the service.
Remove Sales Navigator from LinkedIn Ads
If you used Sales Navigator data to target your LinkedIn ad campaigns, you’ll want to disconnect it from your LinkedIn Ads account. Here’s how:
- Go to the LinkedIn Ads platform
- Under “Integrations” in the left sidebar, click “Audience Targeting”
- Remove any audience targeting based on Sales Navigator lists or leads
- Save your changes
Double check that Sales Navigator data no longer appears anywhere in your LinkedIn Ads account audience configuration or targeting options.
Check for Remaining Sales Navigator Data
After removing the Sales Navigator app, integration, contacts, and ad targeting, do one final sweep of your LinkedIn presence for any remaining Sales Navigator artifacts. Check:
- Your LinkedIn profile for any Sales Navigator tags or badges
- Your account settings for Sales Navigator notifications
- Your LinkedIn newsfeed for any Sales Navigator posts
- Your browser extensions and permissions
- Any Sales Navigator cookies or cached data
Deleting cookies and cached data related to Sales Navigator in your browser settings can help remove remnants. You can also do a keyword search for “Sales Navigator” across your LinkedIn presence to identify anything that still needs removed.
Confirm Sales Navigator Cancellation
Following these steps should completely remove Sales Navigator from your LinkedIn account and fully sever its connections. However, you can take one final action to confirm your subscription cancellation and removal:
- Contact LinkedIn customer support
- Verify with the representative that Sales Navigator has been cancelled without renewal
- Request written confirmation that Sales Navigator is no longer active and has been fully detached from your account
Keeping this confirmation for your records is recommended to document that you successfully cancelled and removed Sales Navigator from LinkedIn.
Conclusion
Removing Sales Navigator requires first cancelling your subscription in your LinkedIn account settings, then taking additional steps to delete Sales Navigator apps, data, connections, and integrations. Notify any external tools that were linked to Sales Navigator, clear out exported data, and remove Sales Navigator from ads or other features. With these steps completed, you can fully eradicate Sales Navigator from your LinkedIn presence.
