Forgetting your password to an important account can be very frustrating. However, most websites and services provide a way for users to reset their passwords by emailing a link. Writing a clear, polite email requesting a password reset is easy to do. Here are some tips on how to write an effective password reset email.
Why Do You Need to Reset Your Password?
There are several common reasons you may need to reset an online account password:
- You forget your current password
- Your account gets hacked and you want to secure it
- You haven’t used the account in a long time and the password has expired
- You want to change your password for security purposes
Whatever the reason, most services have automated password resets to help users easily regain access to their accounts.
Find the Password Reset Link
The first step is to navigate to the login page of the account you need to reset. Look for a “Forgot password” or “Reset password” link on the page. This is usually located near the login fields.
The link may take you to a password reset request page or open an email template. If it opens an email, copy the email address it populates so you know where to send your reset request.
What to Include in Your Email
Your password reset email only needs a few simple details, formatted in a clear, polite way. Include the following information:
Subject Line
The subject line should be simple and identify the account. For example:
- Password reset for [name of account]
- Reset password request
Opening
Start the email body by briefly identifying yourself and what account you need to reset:
Dear [name of service],
This is [your name] requesting a password reset for my [name of account] account.
Body Text
The next 1-2 sentences should explain why you need a reset. For example:
I have forgotten my current password and cannot log in. Please send me instructions for resetting my password.
Or
I recently learned that my account’s security may have been compromised. Please send me instructions for resetting my password as soon as possible.
Identifying Information
Include any details to identify your account like username, email address, or other unique IDs. For example:
My username is: [username]
Or
My account email is: [email address]
Thank You
Close the email with a simple thank you sentence:
Thank you for your assistance with this request.
Signature
Sign off with your full name.
Example Password Reset Email
Here is an example password reset email with all the components:
Subject: Password reset for Acme Web Services
Dear Acme Web Services,
This is John Smith requesting a password reset for my Acme Web Services account. I recently got a new computer and no longer have the password saved. Please send me instructions for resetting my password.
My username is: jsmith123
Thank you for your assistance with this request.
Sincerely,
John Smith
This provides all the key details the company needs to verify your identity and process the request.
What Happens Next?
After you submit your password reset email, here is what you can typically expect:
- The service will send an automated email with a unique link to reset your password. The link is only active for a limited time, usually 24 hours.
- Clicking the reset link will direct you to a page to create a new password. Follow the prompts to enter and confirm your new password.
- After your new password is saved, you will be able to login to your account again.
- If you don’t receive the password reset email within a few minutes, check your spam folder.
- If you still don’t see the email, you may have to resend your reset request or contact customer service.
Tips for Writing a Reset Email
Here are some additional tips for an effective password reset email:
- Be brief – The email only needs your basic request details.
- Be polite – A polite, formal tone helps convey the urgency.
- Double check details – Accurately verify the account name, user ID, and contact info.
- Only reset your own accounts – Never attempt to reset passwords on accounts not belonging to you.
- Use a secure device – Only send the email from a personal device you know is safe.
Conclusion
Resetting a forgotten password is easily accomplished by sending a simple email. Include your identifying details, account information, brief explanation, and politeness. Services are designed to quickly verify your request and send password reset instructions. Just follow the provided steps to regain access to your important account. With a customized email that looks professional, companies will gladly help you reset your password and get back into your account.
