How to access your company LinkedIn page when nobody can get in?

Having access to your company’s LinkedIn page is crucial for managing your business’s online presence and engagement. However, there may be times when no one in your company can access the page due to issues like forgotten passwords, departed employees who were admins, or sudden account restrictions. Don’t panic – there are ways to regain access to your LinkedIn company page even in tricky situations.

Try resetting the password

The first step is trying to reset the password for the LinkedIn account connected to your company page. Here’s how:

• Go to LinkedIn.com and click “Forgot password?” on the login page.
• Enter the email address associated with your company’s LinkedIn account when prompted.
• Follow the password reset instructions emailed to you. This should allow you to create a new password and access the account.

Resetting the password works if the email on the account is still active and accessible by your company. However, there are a couple scenarios where a password reset won’t help:

• The LinkedIn account’s email is no longer active or accessible by your company. For example, if it’s a former employee’s work email.
• Someone outside your company has changed the account’s email and password, restricting you from resetting it.

In these cases, you’ll need to reach out to LinkedIn directly to regain access to your company page.

Contact LinkedIn Customer Service

If you can’t reset the password yourself, the next step is contacting LinkedIn Customer Service for help accessing your company page. Here are some tips for this process:

• Have key details ready. LinkedIn will need to verify your identity and connection to the company page. Have information like your website domain, company phone number, and LinkedIn Page admin names ready.
• Explain clearly and calmly. Clearly explain that your company has lost access to its LinkedIn Page and that you need admin access restored. Stay patient and cooperative with their process.
• Be persistent. It may take multiple emails or calls to resolve this request. Persistently follow up in a professional manner.

To contact LinkedIn Customer Service:

• Go to the LinkedIn Help Center and search for “Contact Us.”
• Choose options like “Report business page issues” or “Access Restricted.”
• Select “Request Account Access” and complete the form detailing your situation.
• You can also try calling their Customer Service line at 1-866-513-5234.

Provide verification documents

To confirm your identity and ownership of the company page, LinkedIn may request certain verification documents. Be prepared to promptly provide items like:

• A company business license
• Proof of trademark registration
• Domain name registration records
• Legal documents showing directors or executives

The specific documentation required depends on your situation and company. Respond to LinkedIn’s document requests as quickly as possible to expedite recovering your page access.

Add new confirmed admins

Once LinkedIn grants you renewed access to your company page, take measures to avoid losing access again in the future:

• Add new confirmed admins – Give admin access to at least 2-3 active employees or colleagues to avoid relying on one person.
• Use company email addresses – Link work emails instead of personal ones so accounts remain accessible.
• Keep details documented – Note down passwords, emails, and key account details so they aren’t lost.

It’s also smart to set up organizational policies and procedures around your LinkedIn company page management. For example, have a clear handover process when admins leave the company.

Request becoming a manager

If your company has completely lost access to your LinkedIn page and you’ve exhausted other options, you can request to become a page manager. Here’s how the process works:

1. Go to the LinkedIn page you wish to manage.
2. Click the “More” dropdown and select “Report/Update Company Page.”
3. Choose the option for “Claim Company Page that has no manager.”
4. Enter details about your relationship to the company.
5. LinkedIn will review your request and validate your affiliation with the brand.
6. If approved, you’ll gain manager access allowing you to admin the page.

This should only be used as a last resort when you have no other options to regain access. LinkedIn has a strict review process to prevent fraudulent claims of company pages.

Avoid restricts by staying active

One reason companies suddenly lose access to their LinkedIn is an account restriction. LinkedIn may restrict accounts that appear fraudulent, spammy or inactive. You can avoid sudden restricts by:

• Regularly posting content and interacting with followers.
• Keeping your company information updated.
• Avoiding spammy behavior that violates LinkedIn’s policies.
• Maintaining a complete company profile with clear branding.

Staying actively engaged with your LinkedIn presence makes restricts less likely and shows LinkedIn you intend to manage your page responsibly.

Create a new company page as needed

In rare cases where you definitively cannot recover your original LinkedIn company page, the last option is to simply create a brand new one. You can build a new page from scratch and gradually reconnect with your audience.

Key steps for making a new company page include:

1. Go to LinkedIn and click “Create a Company Page”
2. Choose your company name, industry, and size.
3. Add your company logo, description, website link, and other details.
4. Select admins who will manage the new page.
5. Publish your new company page and start sharing content.
6. Use Company Page ads to boost followers and visibility.

Rebuilding your audience and engagement will take time. But focus on providing value through consistent posting and community interaction.

Conclusion

Losing access to your LinkedIn company page can be stressful, but is usually recoverable with the right approach. Try resetting the password, contacting customer support, verifying your identity, and requesting manager access. Stay actively engaged with your page to avoid future restricts. And if all else fails, slowly rebuild your presence by creating a new page. With patience and persistence, you can regain control of your company’s crucial LinkedIn presence.