LinkedIn messages not showing in app

If you are using the LinkedIn mobile app and suddenly notice that you are not receiving messages, there could be a few reasons for this. Here are some troubleshooting tips to help you get your LinkedIn messages showing again in the app.

Clear the app cache

One of the simplest fixes is to clear the cache for the LinkedIn app. Over time, cached data can become corrupted or too large, which can cause performance issues. Follow these steps:

1. Open your phone’s Settings app
2. Find the Apps or Application Manager section
3. Select the LinkedIn app
4. Choose the option to Clear Cache or Clear Data

This deletes temporary files stored by the app and forces it to re-load all data fresh. After clearing the cache, close and relaunch the LinkedIn app to see if messages appear.

Check app permissions

The LinkedIn app needs permission to access notifications on your device. If notifications are disabled, you won’t see message alerts. Here’s how to check:

1. Open Settings and go to Apps/Application Manager
2. Select the LinkedIn app
3. Tap Permissions
4. Ensure Notifications are enabled

While here, also check that other key permissions like Camera, Contacts, Microphone, Storage, etc. are enabled. The LinkedIn app needs these access rights to function properly.

Update the app

An outdated version of the LinkedIn app could also be the culprit. Make sure you are running the latest release:

1. Open the Play Store or App Store on your device
2. Search for LinkedIn
3. If an Update option is shown, tap to install

The update may include bug fixes and performance improvements that resolve notifications issues. Alternatively, you can uninstall and reinstall the LinkedIn app to get the current release.

Check LinkedIn settings

There are a few settings within LinkedIn that could impact messages showing in the mobile app:

Notifications

Inside LinkedIn, go to Settings & Privacy > Notifications. Make sure the toggle for Receive notifications is enabled. Also ensure that notifications for Messages is turned on.

Close old conversations

Long-running message threads with many replies can sometimes fail to load properly. On the LinkedIn website, try closing any very old conversations by clicking the X icon next to the thread.

Filter conversations

If you have applied filters like archiving conversations, you may need to clear those. Go to Messages > Filters and make sure no filters are enabled.

Log out and log back in

If LinkedIn’s settings appear correct, try logging out of the mobile app completely:

1. Open the LinkedIn app
2. Go to your profile page
3. Tap the Settings icon in the top-right
4. Choose Log Out

Close the LinkedIn app, then launch it again and log back in. This will force your message data to re-sync.

Force stop the app

If logging out and in doesn’t work, more aggressive action is needed. On your phone, follow these steps:

1. Open Settings > Apps > LinkedIn
2. Tap Force Stop
3. Clear the app data/cache

This will completely shut down the app and wipe its temporary data. When you relaunch LinkedIn and sign in again, your messages should reappear as the data re-syncs.

Restart your phone

Phones inevitably encounter software glitches after prolonged uptimes. Try restarting your phone – power it off completely, wait 30 seconds, then power back on.

Once the phone has restarted, open LinkedIn and check for messages. A restart can flush out buggy software states.

Update your phone OS

Problems with LinkedIn could stem from an outdated version of your phone’s operating system. Ensure you are running the latest OS release:

1. On an iPhone, open Settings > General > Software Update
2. On Android, open Settings > System > Advanced > System Update

Install any available OS updates, which may contain fixes for mobile apps like LinkedIn.

Remove and reinstall the app

If all else fails, deleting and reinstalling LinkedIn is an option:

1. Delete the LinkedIn app from your phone
2. Restart your phone
3. Download the LinkedIn app again from the app store
4. Log in to your account

This gives you a clean slate for syncing your messages again. Before reinstalling, ensure you know your LinkedIn password or have a way to reset it.

Contact LinkedIn support

If messages still do not appear after trying all troubleshooting steps, reach out to LinkedIn for further help:

• Open LinkedIn and go to your profile
• Tap the Settings icon and choose Help
• Select Contact Us and choose the issue you are having
• Complete the form to explain your messages problem

LinkedIn support can investigate issues on the back end that may be causing your messaging problem in the app. Provide details like when the issue started, steps attempted, and app version.

Use LinkedIn on desktop

While working to resolve notifications issues in the mobile app, you can use LinkedIn through a desktop web browser to send and receive messages in the meantime.

Summary

There are a number of potential causes of LinkedIn messages not appearing correctly in the mobile app. Start troubleshooting by clearing the app cache and data, ensuring notifications access is enabled, and updating to the latest app version. Also check your LinkedIn notification settings and filters. Logging out and back in can force a data sync. As a last resort, removing and reinstalling the LinkedIn app may resolve persistent issues.