National Medical Billing Services (NMBS) is a leading medical billing company that provides revenue cycle management services to healthcare providers across the United States. With over 20 years of experience in the medical billing industry, NMBS has established itself as a trusted partner for practices looking to optimize their revenue cycles and receive the maximum reimbursements owed for services provided. At the heart of NMBS’ success are its core values which guide every aspect of its operations.
Integrity
Integrity is foundational to NMBS’ core values. The company stands by its word and delivers exactly what it promises to clients. NMBS understands the sensitive nature of protected health information and maintains high ethical standards when handling patient data. The company’s billing specialists are trained to uphold honesty, transparency and confidentiality when interacting with healthcare providers, insurance payers and patients. NMBS adheres to all HIPAA regulations and requirements in its daily practices to build trust with stakeholders.
Excellence
NMBS strives for excellence in everything it does to ensure maximum client satisfaction. From recruiting top talent to implementing robust workflows, the company focuses on quality in its service delivery. NMBS’ team of certified medical billers and coders are experts in accurate charge capture, compliant coding, proper claim submission and denial management. They have vast experience working with all major insurance payers and utilize the latest medical billing software and tools. The company continuously monitors key metrics to identify areas for improvement in its services. This drive for excellence is seen in NMBS’ high first-pass claim acceptance rates, leading to accelerated payments for its clients.
Efficiency
NMBS understands the fast-paced nature of healthcare and the need for timely reimbursements. The company has engineered its systems and processes to optimize speed and productivity. Claims are submitted within 24 hours of receipt to prevent revenue leakage. Experienced teams use automation to expedite coding, charge entry and claim generation. Customized workflows based on specialty enable efficient account management. Clients have 24/7 access to cloud-based practice management platforms to track real-time status. NMBS’ focus on efficiency enables providers to receive faster payments and have a steady cash flow.
Customization
No two medical practices are exactly alike when it comes to their revenue cycle needs. NMBS does not follow a one-size-fits-all approach and instead customizes its services for individual providers. The company takes the time to intimately understand each client’s workflows, billing patterns, denial profiles and areas needing optimization. Solutions are then specifically tailored to address pain points and maximize financial performance. The customer service team acts as an extension of the provider’s staff and adapts processes as their needs evolve. This customization allows NMBS to deliver the precise billing support required by each unique practice.
Collaboration
NMBS recognizes that delivering financial success for clients hinges on working together as a unified team. The company collaborates closely with providers and their staff through each step of the revenue cycle – from patient intake to final payment posting. Front-end workflows are aligned to capture complete clinical documentation and codes. Back-end teams maintain open communication channels with providers to expedite resolution of denied/pended claims. Data insights are shared regularly to highlight revenue opportunities. Clients have direct access to their dedicated account manager for real-time updates. NMBS’ collaborative approach fosters true partnerships resulting in peak revenue cycle performance.
Innovation
Complacency and status quo are threats to continued success. NMBS believes in constantly challenging itself to develop better solutions that give clients an edge. The company invests heavily in next-gen technologies like robotic process automation, advanced business intelligence and machine learning. These innovations help unlock efficiencies, deeper data insights and improved workflows. NMBS collaborates with top healthcare partners to pilot cutting-edge ideas. The company also listens intently to client feedback to identify enhancements that will maximize their revenues. This forward-thinking innovative mindset enables NMBS to meet the demands of an evolving healthcare landscape.
Education
NMBS understands that providers and their staff often lack the time and billing/coding expertise required to optimize the revenue cycle. The company sees education as a critical aspect of delivering value to clients. NMBS offers free access to comprehensive online training resources covering all facets of medical billing. Clients can track key metrics and KPIs through interactive data dashboards. Expert billing analysts are available for consultations to analyze problems and offer solutions. Periodic workshops and webinars are conducted to update clients on regulatory changes impacting billing. Email notifications keep them informed on important developments. NMBS’ educational initiatives empower providers with revenue cycle knowledge.
Results-Driven
Ultimately, NMBS recognizes that clients hire them to get tangible results from their investment. Every member of the NMBS team has their eyes focused on driving financial outcomes for healthcare providers. KPI dashboards track metrics like first-pass acceptance rates, AR days, denial rates and more to ensure progress towards goals. The company aligns its incentives to client success through value-based pricing models. Dedicated account managers function as an extension of the client’s staff and are laser-focused on revenue optimization. NMBS’ results-driven performance culture translates to maximized reimbursements and ROI for its clients.
Conclusion
NMBS’ core values of integrity, excellence, efficiency, customization, collaboration, innovation, education and results set it apart as a true business partner for healthcare organizations. By implementing these values at all levels, NMBS has built trust, delivered outcomes and formed lasting client relationships. The company lives and breathes its culture of client-centric service. As the healthcare industry evolves, providers can rely on NMBS’ values-driven approach to help them prosper through the complexities of the revenue cycle.
