LinkedIn Premium is LinkedIn’s paid subscription service that provides users with additional features such as unlimited InMail messages, profile highlights, expanded search results, and more. However, some users have reported issues with trying to cancel their LinkedIn Premium subscription.
Common Reasons You May Not Be Able to Cancel LinkedIn Premium
There are a few common reasons why you may not be able to easily cancel your LinkedIn Premium subscription:
- Your cancellation request failed – Sometimes the cancellation request does not go through properly on LinkedIn’s end. You may need to try canceling again or contact customer support.
- Automatic renewal is turned on – LinkedIn Premium subscriptions automatically renew each billing cycle unless you turn off automatic renewals. You need to disable auto-renew first before the subscription can be canceled.
- You’re trying to cancel the wrong subscription – If you have multiple LinkedIn Premium subscriptions, make sure you are canceling the correct one. Check your account settings to see all active subscriptions.
- Payment issues – If your credit card on file encounters issues during the renewal period, it may appear like your subscription didn’t cancel when you intended it to.
- You’re canceled but still in billing cycle – Depending on when you cancel during your billing cycle, your access may still continue until the end of that period.
How to Cancel LinkedIn Premium Subscription
Here are step-by-step instructions on how to properly cancel your LinkedIn Premium subscription:
- Log into your LinkedIn account on a desktop web browser. Mobile app does not have cancellation functionality.
- In the top right corner, click on the \”Me\” icon and select \”Settings & Privacy\”.
- In the left sidebar menu, choose \”Account preferences\”.
- Under the \”Subscriptions\” section, locate the Premium subscription you want to cancel.
- Toggle off the \”Auto renewal\” switch. This prevents the subscription from automatically renewing at the end of the billing cycle.
- Click on \”Cancel subscription\” and confirm you want to cancel on the pop-up.
Once you complete these steps, your LinkedIn Premium access will continue until the end of the current billing period and then automatically cancel. You will revert to a free LinkedIn account after that.
Troubleshooting Tips
If you are still encountering issues canceling LinkedIn Premium after trying the above instructions, here are some troubleshooting tips:
- Contact LinkedIn customer support – Reach out to LinkedIn’s customer service online or by phone to get direct cancellation help.
- Check account settings again – Log out and back into LinkedIn and re-check your account settings to confirm auto-renewal is definitely turned off.
- Cancel subscription via PayPal – If you paid through PayPal, you can cancel the auto payments on the PayPal side to stop being billed.
- Consider canceling credit card – If you are unable to get LinkedIn to stop billing your card, you can request a new card number from your bank.
- Use a different browser – Try using a different web browser to access your LinkedIn account and manage subscriptions.
How to Get a Refund for LinkedIn Premium
If you were incorrectly charged for any additional LinkedIn Premium billing cycles after you canceled, you can request a refund from LinkedIn:
- Go to LinkedIn’s premium support page and select the relevant product (Premium Career, Premium Business, etc).
- Choose the “Request a Refund” option and fill out the form with details on being charged after cancellation.
- Upload any documentation that shows the cancellation and being charged.
- LinkedIn will review the request and issue refunds for any eligible charges to your original payment method.
Refunds can take 7-10 business days to process after approval. Persist with contacting customer service if you do not hear back on your refund request.
Cancelling vs. Downgrading LinkedIn Premium
Besides fully canceling your Premium subscription, another option is downgrading to a lower tier Premium plan with fewer features. Here is an overview of downgrading vs. fully canceling Premium:
| Option | Downgrade Premium | Cancel Premium |
|---|---|---|
| Access to Premium features | Yes, but limited vs. current plan | No more access to Premium features |
| Cost | Lower monthly or annual fee | No more subscription fees |
| Profile visibility | Still get some profile visibility perks | Lose all Premium profile visibility perks |
| Account status | Remain a Premium subscriber | Revert to free/basic account |
Downgrading your LinkedIn Premium gives you an intermediate option between keeping the paid subscription or fully canceling back to a free account. You get to keep some Premium features while reducing the monthly or annual costs.
Conclusion
Canceling LinkedIn Premium can be a frustrating process if you encounter roadblocks like auto-renewal settings or confusing account pages. The key is to ensure auto-renew is disabled first and then fully cancel the subscription through the correct account management screens. Contact customer support if issues persist and request a refund if incorrectly charged after cancellation. With persistence and the right troubleshooting, you can successfully cancel LinkedIn Premium.