Having an app display a “no internet connection” error message when you know you have an internet connection can be frustrating. There are several potential causes for this issue that are worth investigating.
Check Your Actual Internet Connection
First, verify that your device does actually have an active internet connection. Open your device’s Settings app and look for the Wi-Fi or Mobile Data menu. Make sure Wi-Fi is turned on and connected to a network, or that Cellular Data is turned on if you’re using a mobile network.
Run a speed test on your connection using a tool like Speedtest.net or Fast.com to confirm your internet connectivity. If the speed test fails, you know there is an actual network connection issue to troubleshoot.
Check the App’s Permissions
Many apps need specific permissions to access the internet on your device. Go to your device Settings, then Apps or Application Manager. Find the app in question and select Permissions. Make sure permissions like “Wi-Fi access”, “Mobile data”, or “Data usage” are enabled.
Force Stop the App
Sometimes apps get stuck with network connectivity issues that prevent them from working properly. Force stopping the app will refresh it by fully closing out of the app and restarting it.
On Android, go to Settings > Apps > Select the app > Force stop. On iOS, double press the home button and swipe up on the app to close it.
Then open the app again to see if the connection issue is fixed.
Toggle Airplane Mode On and Off
Toggling your device’s Airplane mode on and off can also refresh the network connections. Open Settings and turn on Airplane mode for 30 seconds, then turn it off again. This will disable network connectivity briefly and enable it again, which can resolve temporary glitches.
Reboot Your Device
If other steps don’t work, rebooting your device can clear out any stuck processes related to network connectivity. Power your device down completely, leave it off for a minute, then power it back on and open the app again.
Check Account Login Issues
Some apps require you to login with an account or confirm subscriptions. Navigate to the account or settings area within the app to make sure your login credentials are still active. Logging out and back in again may resolve any problems.
Update the App
An outdated version of the app could also be the source of connectivity problems. Open your device’s app store, search for the app, and check if any updates are available. Install the latest version and the issue may be fixed.
Uninstall and Reinstall the App
If all else fails, uninstalling and reinstalling the app can work. This completely removes any corrupted files or cached data that may be causing problems. Just be sure to backup any app data you need before uninstalling.
Check Your Router and Modem
For connectivity issues that persist across multiple apps, the problem may lie with your network router or modem hardware. Unplug your router and modem, leave them off for 30 seconds, then plug them back in to reset them. This can clear up any firmware glitches.
Also check for any firmware updates available for your devices. Keeping the router and modem firmware up to date will ensure maximum performance.
Contact Your Internet Service Provider
For recurring network connectivity problems, contact your internet service provider for troubleshooting. There could be an outage or other issue in your area affecting service.
Your ISP can run diagnostics, check connection signal levels, and send a repair technician if necessary. They can also replace any defective router or modem equipment.
Get Your Device Serviced
In some cases, hardware problems with your device itself may be the culprit behind connection issues. Faulty network adapters, glitchy cellular radios, and software crashes can prevent apps from accessing the internet.
If you’ve ruled out router/modem problems, take your device to a repair shop. They can check for hardware defects and reinstall the operating system if corrupted system files are causing the “no internet connection” error.
Conclusion
Apps displaying erroneous “no internet connection” errors when your network is working can be annoying. But systematically going through possible solutions like checking permissions, updating software, rebooting devices, and verifying connections can usually resolve the problem.
Getting additional help from ISPs, repair technicians, or app developers may be needed if basic troubleshooting doesn’t get the app back online. Being diligent and patient in fixing the issue can get your app working again so you can enjoy uninterrupted connectivity.
Solution | Details |
---|---|
Check actual internet connection | Run speed test to confirm connectivity issues |
Check app permissions | Make sure “Wi-Fi access” and “Mobile data” enabled |
Force stop the app | Fully close out app and restart to refresh |
Toggle Airplane mode | Disable and re-enable connectivity |
Reboot your device | Power cycle to clear any glitches |
Check account login | Log out and back in to refresh credentials |
Update the app | Install latest version from app store |
Uninstall and reinstall | Remove any corrupted files |
Reset router/modem | Unplug, leave off 30 secs, plug back in |
Contact ISP | Get help troubleshooting network issues |
Get device serviced | Repair any hardware defects |