LinkedIn is one of the most popular professional networking platforms, with over 722 million users worldwide as of April 2021. However, many LinkedIn users have reported issues with the LinkedIn app not working or opening on their mobile devices.
Common Issues When LinkedIn Won’t Open on Mobile
There are a few common issues that can prevent the LinkedIn app from opening correctly on mobile devices:
- App crashing or freezing upon launch
- “Unable to reach LinkedIn server” error message
- Blank white screen when attempting to launch
- Error message that “LinkedIn has stopped” or closed unexpectedly
These types of errors typically indicate a problem with either the LinkedIn mobile app itself, connectivity issues, or device compatibility problems.
Main Causes and Troubleshooting Tips
If you are encountering LinkedIn app issues on your mobile device, here are some of the main causes and troubleshooting steps to resolve them:
Outdated App Version
One of the most common reasons the LinkedIn app won’t open is because you need to update to the latest version. The developers often release bug fixes and performance improvements in app updates. Here’s how to update the LinkedIn app:
- On Android – Open the Play Store, go to “My Apps & Games” and check for any available LinkedIn app updates.
- On iOS – Open the App Store, go to your account, tap on your profile icon, and check the “Available Updates” section.
Connection Issues
Problems connecting to LinkedIn’s servers can also lead to a blank screen or crash when launching the app. A few things to try include:
- Check that your device’s internet connection is working properly.
- Try switching between WiFi and mobile data.
- Restart your device or toggle airplane mode on and off.
Clearing App Cache and Data
Over time, accumulated cached data and corrupt files may cause performance issues. Clearing this data forces the app to re-load fresh content and files. On Android, go to Settings > Apps > LinkedIn and tap Clear Cache and Clear Data. On iOS, delete and reinstall the LinkedIn app.
Incompatible or Outdated Device
The LinkedIn app may stop working correctly if your device no longer supports the minimum system requirements:
| Platform | Requirements |
|---|---|
| Android | Android 5.0 or later |
| iOS | iOS 12.0 or later |
Upgrading to a newer device with the latest OS version can help resolve app compatibility issues. You can also try uninstalling and reinstalling the app on your current device.
Account Problems
Issues with your LinkedIn account can also lead to problems opening the mobile app. Try these steps:
- Make sure you are logged out of LinkedIn on all devices.
- Log back into your account on the mobile app and website.
- If you’re locked out, recover your account through LinkedIn’s password reset.
Permissions Issues
The LinkedIn app needs certain permissions to function properly, like access to contacts, storage, location, etc. If any required permissions were accidentally denied or restricted, it can cause launch issues.
Go to your device’s app settings, find LinkedIn in the list, and make sure all necessary app permissions are enabled.
Deleting and Reinstalling the App
If you still can’t resolve the problem through other troubleshooting, delete LinkedIn from your mobile device and reinstall a fresh version from the app store. This will completely refresh the app and associated components.
Preventing LinkedIn App Issues
Once you get LinkedIn working again on mobile, you can take these steps to avoid further launch and usage issues:
- Keep the LinkedIn app updated whenever new versions are released.
- Make sure your device’s operating system is also up-to-date.
- Don’t overload your device’s storage, as low storage can cause performance problems.
- Ensure stable internet connectivity when using LinkedIn mobile.
- Periodically clear the LinkedIn app’s cache and data.
- Double check that all required app permissions remain enabled.
When to Contact LinkedIn Support
If you’ve tried all the applicable troubleshooting steps but the LinkedIn app still won’t open, it’s time to reach out for additional support:
- Check LinkedIn’s Help Center for updated guidance on app issues.
- Post on LinkedIn’s forums describing the specific problem you’re encountering.
- Submit a bug report directly to LinkedIn’s developers.
- Contact LinkedIn support via live chat or support ticket submission.
LinkedIn’s customer support team can provide personalized troubleshooting assistance or escalate more complex technical issues impacting app functionality.
Consider Switching to LinkedIn’s Mobile Website
As an alternative to LinkedIn’s mobile app, you can access LinkedIn on your device’s web browser at www.linkedin.com. The mobile website offers similar functionality and you won’t have to deal with app-specific issues.
While not as full-featured, LinkedIn’s mobile web interface lets you:
- View your feed and notifications
- Connect with your network and message contacts
- Search jobs and people
- Manage your profile and account settings
The mobile site only requires an internet connection and browser app. Switch to the desktop version for additional options and editing capabilities.
Conclusion
LinkedIn not working properly on mobile can certainly be frustrating. But in most cases, the issue can be resolved through updating the app, adjusting permissions, clearing cached data, or general troubleshooting and maintenance. Be sure to keep the app and your device software current to prevent further issues.
For ongoing problems, LinkedIn support can provide specialized assistance tailored to the specific error you are encountering. And the mobile website makes a handy backup option when you need access to LinkedIn on the go.
With over 722 million members, LinkedIn is a key platform for professional networking and opportunities. So take the time to get LinkedIn mobile working again on your device, and you’ll unlock all the benefits of LinkedIn away from the desktop.