There are a few common reasons why the LinkedIn app may not be opening properly on your device. Here are some troubleshooting tips to get the app working again.
Check Your Internet Connection
The most obvious reason the LinkedIn app won’t open is because you don’t have an internet connection. The LinkedIn app requires an internet connection to load content and profiles. Make sure your wifi or cellular data is turned on and that you have a strong signal.
Try closing out of the app entirely and restarting it when you have a stable internet connection. If you’re connected to a wifi network, make sure it is working properly for other apps and services. Test the connection on another device as well.
Update the App
Another common culprit is needing to update the LinkedIn app. If it has been a while since you updated the app, there could be a bug or compatibility issue with the current version you have installed.
Go to the App Store on your iOS device or Play Store on your Android and check for an available update. Install the latest version of the LinkedIn app and then try launching it again. Keeping your apps updated ensures maximum compatibility and performance.
Reinstall the LinkedIn App
If updating the app doesn’t work, the next step is to uninstall and reinstall the LinkedIn app:
- Delete the LinkedIn app from your mobile device
- Restart your device
- Re-download the LinkedIn app from the app store
- Log-in to your account
Reinstalling the app will clear out any corrupt files or cached data that could be preventing the app from opening. Make sure to back up or save any important information before deleting the app.
Check Device Storage
Apps can sometimes fail to open if your device lacks sufficient storage space. Here are some ways to check the storage on your device:
iPhone Storage
- Go to Settings > General > iPhone Storage
- Review which apps are taking up space
- Offload unused apps
- Enable iCloud Photo Library to move photos off device
Android Storage
- Go to Settings > Storage
- Tap Free Up Space
- Review and delete apps, photos, videos, etc
- Transfer files to a computer or cloud storage
Freeing up internal storage or moving files to an SD card can prevent apps from crashing due to lack of space.
Clear App Data and Cache
Over time, cached data and login credentials can build up and cause app performance issues. To give the LinkedIn app a fresh start:
- Go to device Settings > Apps > LinkedIn
- Tap Storage, then Clear Cache
- Go back and tap Clear Data
- Launch the LinkedIn app again
This will wipe the temporary data and require you to login again. Re-entering your login details often resolves app loading issues.
Check App Permissions
The LinkedIn app needs certain permissions to access content and features. If access was recently revoked, the app may fail to open properly.
To review LinkedIn’s app permissions on Android:
- Go to Settings > Apps
- Select LinkedIn App
- Tap Permissions
- Toggle on all appropriate permissions
On iPhone:
- Go to Settings > LinkedIn
- Ensure all permissions toggles are enabled
Granting the necessary permissions, like access to storage, contacts, camera, etc. can fix app loading issues.
Update Your Phone Software
Having the latest version of your phone’s operating system can also prevent bugs and crashing of apps like LinkedIn.
On an iPhone, go to Settings > General > Software Update to update iOS. On an Android phone, go to Settings > System > System Update to get the latest Android OS version.
Keeping your device’s software up-to-date ensures maximum compatibility with apps like LinkedIn. Crashes or loading errors are often fixed with a quick software update.
Restart Your Phone
One quick fix to try is restarting your mobile device. Restarting will clear out any memory issues or glitches that could be preventing LinkedIn from opening.
To restart an iPhone 8 or later: Press and release the Volume Up button, press and release the Volume Down button, then press and hold the Side button until you see the Apple logo.
To restart Android, hold down the Power button for 30 seconds until the device turns off. Then press the Power button again to restart your phone.
Restarting your phone will reload the operating system and clears out any processes stuck in the background or draining system resources.
Contact LinkedIn Support
If you still can’t get the LinkedIn app to open after trying these troubleshooting steps, you may need to contact LinkedIn support directly. There may be a larger technical issue affecting app performance.
To contact LinkedIn support:
- Go to https://www.linkedin.com/help/linkedin
- Choose App > LinkedIn app
- Select your issue category and tap Contact Us
- Complete the support request form with details
LinkedIn’s technical support team can further diagnose why the app is crashing and work to resolve the issue. Make sure to provide detailed information on your device specs, app version, and any troubleshooting steps you’ve tried.
Conclusion
Troubleshooting app crashes ultimately comes down to checking for app updates, freeing up device storage, restarting your phone, and contacting the app developer if needed. Following the tips above should help get LinkedIn working again so you can access your professional network with ease.