If you need help with your LinkedIn account, profile, or any LinkedIn products or services, the easiest way to get assistance is to message LinkedIn support directly from within LinkedIn. Here’s how to reach out and message LinkedIn support to get the answers and help you need.
Finding the LinkedIn Support Inbox
LinkedIn has made it simple to get in touch with their support team. There is a LinkedIn support inbox built right into LinkedIn that you can use to send messages to LinkedIn’s customer service staff.
To find the LinkedIn support inbox:
- Log into your LinkedIn account on the LinkedIn website (not the mobile app).
- Click on your profile picture at the top right of your homepage.
- In the drop-down menu, choose “Settings & Privacy.”
- On the left sidebar menu, click “Help.”
- At the top right of the Help page, click “Contact us.”
This will open up the LinkedIn support inbox. From here, you can write a message to the LinkedIn support team and get assistance with any issues or questions you have.
What to Include in Your LinkedIn Support Request
When messaging LinkedIn support, it’s important to provide key details to help the support team quickly understand your issue and provide the right assistance. Here are some tips on what to include:
- Briefly explain your problem or question in 1-2 sentences at the very start of your message.
- Provide your full name and the email address associated with your LinkedIn account.
- Specify whether you are messaging about a personal or company page issue.
- If your request relates to a specific profile or page, include the URL.
- List any troubleshooting steps you’ve already tried on your own.
- Ask your questions clearly and directly.
- Provide screenshots if relevant to illustrate a technical issue.
- Use polite language and avoid ambiguous statements the support rep may need to interpret.
Giving LinkedIn support the right information upfront will make it faster for them to grasp the issue and provide an accurate solution. Avoid vague descriptions or assuming they will already understand the background.
Common LinkedIn Issues to Get Support For
Some of the most common reasons people message LinkedIn customer support include:
- Profile issues – Can’t edit profile, profile not showing up correctly, trouble adding media or sections.
- Account issues – Password reset help, account locked, login trouble, automatically logged out.
- Connections – Connections missing or removed, trouble sending invitations or messages.
- Job applications – Issues with applying to jobs or tracking applications.
- Search – Profile not showing up in searches, trouble finding profiles or companies.
- Technical issues – LinkedIn site loading errors, app crashes, notifications not working.
- Billing – Changes to premium subscription, billing errors, payment issues.
- Advertising – Questions about LinkedIn ad platforms and campaigns.
- Violations – Reporting fake profiles, spam, offensive content.
LinkedIn’s support team can provide personalized help with any of these common LinkedIn problems.
How to Send a Message to LinkedIn Support
Once you’ve opened the LinkedIn support inbox, sending your message is simple. Here are the steps:
- Click in the main message field and type your request, including all relevant details as covered above.
- If needed, use the attachments option to add screenshots, files, or other media.
- Make sure your contact info like email and name are correct.
- Select the appropriate category for your issue from the drop-down menu.
- Click “Send” to submit your message to LinkedIn support.
That’s all there is to it! LinkedIn aims to respond to messages within 24-48 hours. You’ll get an email notification when the team replies.
Following Up on Your LinkedIn Support Ticket
If it’s been over 48 hours and you haven’t received a response, you can send a follow up message:
- Go back to the LinkedIn support inbox in your account settings.
- Find your original message thread and click to open it.
- Send a new message politely asking for an update on your pending request.
- Include your original ticket/message ID number (visible at the top of the thread).
- Double check that your contact information is correct.
- Allow another 24 hours for a response after your follow up.
Keep in mind that LinkedIn support staff may need time to investigate issues before replying. But following up once is perfectly fine if you’ve waited a couple days already.
Viewing LinkedIn Support Conversations
You can view all your past messages with LinkedIn customer service easily:
- Go to your LinkedIn Settings.
- Click on “Help”.
- Choose “Contact us.”
- This will open the support inbox with all your message threads.
Use the search bar to look for specific keywords or names to find a particular conversation thread. You can refer back to these previous support tickets at any time.
Tips for Getting a Faster LinkedIn Support Response
While LinkedIn aims to reply within 1-2 days, you can increase your chances of a faster response by:
- Ensuring your issue falls under LinkedIn’s direct support scope. They can’t assist with account access issues that require legal paperwork, for example.
- Describing your problem clearly and completely, but concisely.
- Sending during business hours on weekdays versus weekends or nighttime.
- Checking for a recent LinkedIn service outage and waiting until it’s resolved to message.
- Avoiding duplicate messages about the same problem.
Also keep in mind that certain times of year like summer or holidays may have slower response times due to higher volume or staff time off.
Ways to Get Help from LinkedIn Besides Messaging Support
In addition to direct support messages, LinkedIn provides other ways to get help:
- Check the LinkedIn Help Center containing thousands of searchable articles, guides, and answers.
- For account access issues, use LinkedIn’s account recovery process.
- Browse past conversations in LinkedIn’s community forums.
- For personalized guidance on LinkedIn features, book a session with a LinkedIn expert.
- Visit the LinkedIn contact page to request a call, find phone and mail contacts, or get help by topic.
However, for most everyday issues that require back and forth communication, messaging LinkedIn support directly from your account inbox is the quickest way to get a tailored solution.
LinkedIn Support Options for Premium Subscribers
LinkedIn members who pay for premium subscriptions like LinkedIn Premium Career, Business Plus, Sales Navigator, or Recruiter Lite, get access to additional support benefits, including:
- The ability to call or chat live with LinkedIn customer service for real-time help.
- Faster response times for support messages, within the same day in most cases.
- Priority handling of issues and requests.
- Premium support hours extending into nights and weekends.
So upgrading to a paid LinkedIn plan can be worthwhile if you require regular support and want to speak to agents directly. It comes with a price tag, but delivers premium assistance in return.
Troubleshooting When LinkedIn Support Isn’t Responding
What should you do if you’ve messaged LinkedIn support but have waited several days with no reply? Before messaging again, try these troubleshooting tips:
- Double check for any email replies from LinkedIn support you may have missed or that went to spam.
- Verify your current email on file with your LinkedIn account is accurate.
- Check LinkedIn’s service status page for any major outages delaying responses.
- Review your original message to ensure you provided all needed details and context.
- Try requesting a call back in your follow up message for live support.
If there’s still no response after these steps and more than 3-5 days, you may need to explore alternatives like LinkedIn’s forums, Help Center, contact form, or premium live support options.
Alternate Ways to Reach LinkedIn
If contacting LinkedIn support directly through messages isn’t working, here are a few other options to try:
- Use LinkedIn’s Help Center to see if your issue already has an article or solution.
- Post on LinkedIn’s forums to crowdsource help from other users.
- Fill out LinkedIn’s general contact form requesting support.
- Search for LinkedIn’s phone number to call support directly (premium members only).
- Visit LinkedIn’s Contact Us page and try emailing, live chat, or viewing local office addresses.
- Tweet @LinkedInHelp to see if you get a public response.
While messaging through your account is best, one of these contact points may end up resolving your issue if standard support is unresponsive.
If All Else Fails: Submitting Feedback to LinkedIn
As a last resort if you’ve tried every avenue and still can’t get an answer from LinkedIn support, you can submit general feedback or complaints:
- From your LinkedIn account, go to your Settings and open Help.
- At the very bottom, click “Send feedback.”
- Select “Customer service” as your feedback type.
- Explain your experience trying unsuccessfully to get support.
- Provide screenshots or details on steps you took.
- Ask for follow up on your issue.
While not a direct line to support, this feedback mechanism alerts LinkedIn internally that customers are not getting responses. If you’ve truly tried all troubleshooting, it serves as a “paper trail” for your case.
Getting help from LinkedIn when you run into roadblocks is critical to making the most of your account and presence on the platform. By using LinkedIn’s built-in support inbox and providing key details, you can get personalized assistance from LinkedIn’s customer service team for any issues that arise.
Following up properly, checking other help resources, or upgrading to premium can also improve support response times. Don’t hesitate to reach out for help when you need it – that’s what LinkedIn’s support staff is there for!