As a professional social networking platform used by hundreds of millions of people worldwide, LinkedIn offers premium subscription packages that provide expanded features and benefits beyond the free basic account. However, with premium subscriptions come billing and payments that must be managed by members. This often leads to the question: where is the LinkedIn billing center located?
The LinkedIn headquarters
To understand where the LinkedIn billing center is located, it helps to first look at the overall company headquarters. LinkedIn is an American company founded in 2002 and headquartered in Sunnyvale, California. The global headquarters campus is known as LinkedIn Mountain View and consists of several office buildings located at 1000, 1050, 1060, 1070, 1080, and 1090 West Maude Avenue in Mountain View, California.
In total, LinkedIn’s headquarters in the Silicon Valley/Bay Area consists of nearly 3 million square feet of office space and home to thousands of LinkedIn employees in departments spanning engineering, sales, marketing, product, and more. However, the buildings at the Mountain View headquarters specifically do not contain the LinkedIn billing department.
The LinkedIn billing center location
While LinkedIn’s headquarters are located in the Bay Area, the LinkedIn billing center is located over 5,000 miles away in Europe. Specifically, the billing center is based out of LinkedIn’s international headquarters in Dublin, Ireland.
LinkedIn’s international headquarters was opened in 2010 and consists of over 1,300 employees. It is located at Wilton Plaza in Dublin, taking up the entire 2nd and 3rd floors of the building located at Wilton Place in Dublin 2. This office acts as the international headquarters for LinkedIn across Europe, the Middle East, and Africa (EMEA).
Within this Dublin office is the multilingual LinkedIn billing center that handles payments, billing, invoices, and account subscription matters for LinkedIn members across the globe. However, while based in Ireland, the billing center supports LinkedIn members worldwide in various languages.
Why is the billing center located in Ireland?
There are a few key reasons why LinkedIn chose Dublin, Ireland for its billing and payments operations:
- Proximity to European members – Locating the billing center in Ireland provides localized support for LinkedIn’s large European user base across Western Europe, Scandinavia, Central Europe, and more.
- Multilingual capabilities – With English and Irish being official languages, Ireland possesses a talent pool of multilingual professionals to staff billing operations in various languages.
- Business-friendly environment – Ireland has long been an attractive country for U.S. tech companies to house their European headquarters due to the country’s low corporate tax rates and initiatives to lure foreign direct investment.
- Existing headquarters – When LinkedIn opened its international headquarters in Dublin in 2010 it made logistical sense to base additional core business functions like billing there as operations scaled.
Contacting the LinkedIn billing center
For members seeking support from the LinkedIn billing center regarding subscription payments, invoices, or account billing, there are a few options to contact the team:
The primary email address to contact the LinkedIn billing center is [email protected]. Sending an email to this address will create a support ticket that will be received and handled by a member of the LinkedIn billing team.
Online contact form
Fill out the LinkedIn online contact form and select “Billing” as the category when submitting. This will route the request to the billing department.
Phone
LinkedIn billing can be reached via telephone by dialing the member services line. However, the exact number to call will depend on location:
Location | Phone Number |
---|---|
United States | 888-726-9948 |
Canada | 888-882-7848 |
United Kingdom | 0800-058-2019 |
Ireland | 1800-953-567 |
Australia | 1800-004-969 |
France | 0800-912-239 |
Germany | 0800-724-3135 |
When calling, simply select the billing or payments options from the phone menu to be connected with the LinkedIn billing center support team.
LinkedIn billing center hours of operation
As a global service, the LinkedIn billing center operates extended hours to provide support across time zones. The billing center is open and accessible by phone or online during the following hours:
Americas
- Monday to Friday: 5:00 AM – 7:00 PM PST
- Saturday and Sunday: Closed
Europe, Middle East, and Africa
- Monday to Friday: 8:00 AM – 6:00 PM GMT
- Saturday and Sunday: Closed
Asia Pacific
- Monday to Friday: 1:00 PM – 11:00 PM AEST
- Saturday and Sunday: Closed
While email and online support is available 24/7, live phone support is only available during the above billing center hours. Planning to call during open hours will ensure you can speak directly to a billing specialist.
LinkedIn billing services and support
The LinkedIn billing center can provide support and services for the following common billing and payment scenarios:
Subscriptions and upgrades
Get help upgrading your account to a premium subscription, add or remove premium services, or extend an existing subscription.
Payment issues
Troubleshoot failed payments, credit card issues, or other problems processing subscription fees.
Invoices and receipts
Request copies of past invoices or billing statements for your records.
Refunds
Cancel subscriptions or request refunds for accidental, unused, or unwanted premium subscription charges.
Taxes
Inquire about taxes related to LinkedIn subscription purchases if your billing address is outside the U.S.
Accounts and billing history
Review billing and payment history associated with your LinkedIn account.
Using the LinkedIn Help Center
In addition to direct support avenues like email, phone, and contact forms, LinkedIn members can often find billing help and FAQs in the comprehensive LinkedIn Help Center:
Billing and payment articles
The Help Center provides explaineders, articles, and walkthroughs for common billing needs like:
- Changing your credit card for billing
- Managing subscription auto-renew settings
- Downloading past LinkedIn invoices
- Tracking monthly charges from LinkedIn
- Using Premium credits forAds and job posts
Help finding billing information
Not sure where to view private account billing details? The Help Center provides guides to locating:
- Current account subscription status
- Active billing period dates
- Upcoming renewal date
- Payment method on file
Troubleshooting payment problems
Run into an error when making a payment? Look to the Help Center for troubleshooting tips on:
- Declined credit cards
- Failed PayPal payments
- Using a new payment method
The LinkedIn Help Center often provides the quickest route to answers for urgent billing questions when the billing center is closed or wait times are long for support.
Key billing center facts and contact tips
When reaching out to the LinkedIn billing center for help, keep these key facts in mind for the fastest assistance:
- The billing center is located in Dublin, Ireland as part of LinkedIn’s international headquarters
- Phone support is available in various languages during business hours based on region
- Online contact forms allow 24/7 billing support ticket submission
- Check the Help Center for self-help billing articles before contacting support
- Have your account information and billing issue details ready when reaching out
- Billing specialists are trained in resolving common subscription and payment problems
With premium subscriptions playing a major role in LinkedIn’s business model, the company dedicates substantial resources to providing customer support for billing needs. Getting familiar with the billing center’s location, hours, contact methods and support capabilities can help optimize the experience of reaching out for billing help.
Conclusion
For LinkedIn members worldwide, seamless billing and payments are essential to fully leveraging the platform’s premium features. By housing their billing center within the multinational European headquarters in Dublin, LinkedIn can provide regionalized multilingual support during extended business hours for members globally. Between in-depth self-help resources, 24/7 online contacts, and live billing specialists accessible by phone and email, LinkedIn aims to provide members with convenient and thorough support for any subscription or payment needs.